Data Authorization Requirements for Customer Claims

The table explains the various roles that can be defined for the activities related to Service.


Authorized Roles	Tasks	Associated Attributes	Permissions
Service Administrator	Creates and maintains customer claims Releases claims to invoicing in case of credit note	Customer Claim Service Administrator Internal Sales Representative Service Department Enterprise Unit Installation Groups Serialized Items Other Attributes: Item Project PCS Project Business Partner Warehouse	The employee can only view, create or modify assigned customer claims. In the header of the claim: The employee can only view and use assigned business partners. The employee can only view and use assigned (PCS) projects. The employee can only view and use assigned items. The employee can only view and use assigned serialized items. The employee can only view and use assigned installation groups. In the lines of the claim: The employee can only view and use assigned (PCS) projects. The employee can only view and use assigned items. The employee can only view and use assigned serialized items. The employee can only view and use assigned warehouses.
Service Manager	Approves or rejects customer claims	Customer Claim Service Administrator Internal Sales Representative Service Department Enterprise Unit	The employee can only approve or reject assigned customer claims.
	Approves and maintains approved quantity and/or amount or rejects the claim lines	Customer Claim Service Administrator Internal Sales Representative Service Department Enterprise Unit	The employee can only approve, maintain or reject lines of assigned customer claims.
	Generates supplier claim requests	Customer Claim Service Administrator Internal Sales Representative Service Department Enterprise Unit	The employee can only generate supplier claim requests for assigned customer claims.