LN Infor Support Assistant Collector (ttaad0580m000)

Use this session to generate a shell script or batch file to collect data for the Infor Support Assistant (ISA). The script or file contains full path names to the software environment for incident resolution and/or monitoring and updating your software environment. Full path names are required to be able to collect the correct information to run the Infor Support Assistant (ISA) successfully. ISA accepts only a shell script or batch file for running the collector.

The shell script or batch file gathers information about:

The hardware your Infor product is running on
Configuration information of the installed Infor software

The collector does not collect any business sensitive information such as business transactions, user names, or passwords.

Run the collector on a regular basis or “on Demand”. The process to instruct ISA where and how to start the collector is called registering. Specify the correct information in the fields of this session.

Buttons

These buttons are available:

Companies: Starts the Companies session. The field "ISA Application Data" indicates the amount of application data that is sent to ISA for that specific company. See the online help about this field in the session.
Create ISA xml: To send ISA the required data, you must manually upload the xml output of the LN/Baan collector. By clicking this button this XML file is created. Installing an ISA client is not required.
Download ISA xml: Click this button to download the created ISA xml file to your pc. A dialog box is displayed. Specify a filename and a folder to save the file.
Register to ISA: Use this button to register/activate the environment on the ISA client. You must have administrator rights on the filesystem for this action. After activating, the ISA client can automatically run the collector on a regular basis and/or run an ISA “on Demand”. If you do not want to automatically upload the XML file, installing the ISA client and activation is not required.
Unregister from ISA: Use this button to stop the registering of the environment on the ISA client. You must have administrator rights on the filesystem.

Field Information

Debug Mode: If this check box is selected, extra debug information is gathered. Normally this check box is selected on request of Support.
ISA xml filename: Specify a file name on the server, where the environment exists. For example ${BSE}/tmp/isa.xml. This file name is used when you click Create ISA xml.