Workbench diagnostic information

To help solve operational problems of a Workbench, diagnostic information is available. You can find information through:

  • Client tracing
  • Workbench log file

Client Tracing

You can start client tracing in these ways:

  • Press <Shift><l> (capital letter 'L'), messages and events in the browser and at the UI server are captured in a trace file. A new browser window is created that shows a button to download the trace file. After download, the captured events can be examined off-line.
  • Select Options > Activate trace mode to start the LN UI trace mode. Then start the Workbench. The Workbench will automatically start capturing messages and events in a trace file, as described earlier. This will show the browser window to download the trace file.

Workbench Log File

Each Workbench web application generates a log file with message and logic events at the UI server side of the Workbench. The messages, with increasing degrees of verbosity, can have the severity ERROR, INFO or DEBUG.

The name of the Workbench log file contains the session code and version, release and customer of the corresponding 3GL session. For example; tdpur8360m000_B60_a_sy82.txt.

When the Tomcat web server is used, the file can be found in this folder:

${catalina.base}/logs

When the JBoss web server is used, the file can be found in this folder:

${jboss.server.log.dir}

For web servers other than Tomcat or JBoss, the file is stored in this folder:

${java.io.tmpdir}

To find the value of:

  • ${catalina.base}
  • ${jboss.server.log.dir}
  • ${java.io.tmpdir}

Start the LN UI Administration Webapp, navigate to Infor LN UI Administration > Diagnostics > System Properties.