SLM Installation Wizard

Issues that can occur with the Installation Wizard:

The Installation Wizard shows an error message and stops the installation. The log file is empty.

Set the environment variable BSI_DEBUG to 0xFFFFFFFF and rerun the installation. Be aware that for a remote installation, the password is also logged. In that case, delete the log file afterwards!

The Installation Wizard writes logging to SLMClient.log in your personal temp directory, for example: C:\Documents and Settings\<your name>\Local Settings\Temp

The Installation Wizard cannot start the SLM server: Failed to bind UDP port 6005.

The SLMHOME/log/log.SlmServer or the Windows Event Viewer displays this message "Failed to bind UDP port 6005."

In that case, a server is already running on that system, or another application is bound to that UDP port. By default, an SLM server uses UDP port 6005 to listen to broadcast messages. The Installation Wizard always starts a SlmServer with -uport 6005.

If an SLM server is running, you must stop that server, and restart the Installation Wizard.

If another application is bound to UDP port 6005 you can try to reconfigure that application to use another port or start SLMserver to use another UDP port.

Not all running SLM servers are listed in the SLM server Configuration dialog box.

The Installation Wizard uses UDP port 6005 to send a broadcast message over the network. That broadcast is carried out on the machine on which the Installation Wizard runs, and not on the machine on which the SLM server is installed.

Usually, all SLM servers that are running reply with a message to the wizard. SLM servers do not respond, if:
  • During startup of the SLM server a non-default UDP port is passed by using the -uport option.
  • The SLM server is in a different segment and broadcast messages cannot pass segments, which is usually how the network is configured.
  • The network contains routers and/or switches that block the broadcast message.

The installer reports an error when reinstalling server or client package.

One of the shared libraries that are reinstalled is in use and cannot be overwritten. Stop all client and server programs that could be locking the shared library and retry. Check the log file which can show processes that lock SLM files that prevent the upgrade process.

Installed client and server components are of different versions. Please perform uninstall.

This error occurs if the client and server components are already installed in the specified directory and the versions differ. Uninstall the current SLM client and server components and restart the SLM install.

Server installation without client. Please perform uninstall.

This error occurs if you install server components and current client components are missing. Uninstall the current SLM client and server components and restart the SLM install.

Both client and server components are already installed. Please select all components.

This error occurs if an SLM client only install is requested and both client and server components are already installed. Select the SLM client and server and restart the install.

Do you want to reinstall all components of version x ?

This error occurs if an SLM client and server installation is requested and both client and server components of the same version are already installed. You can reply Yes or No to this question.

Do you want to reinstall version x of the client components?

This error occurs if an SLM client or client and server installation is requested and only client components of the same version are already installed. You can reply Yes or No to this question.

Do you want to replace old components with version x?

This error occurs if an SLM client and server installation is requested and the already installed client and server components are of an unrecognized version. You can reply Yes or No to this question.

Do you want to replace old client components with version x?

This error occurs if an SLM client installation is requested and the already installed client components are of an unrecognized version. You can reply Yes or No to this question.

Do you want to replace old version x components with version y?

This error occurs if an SLM install is requested and the already installed components are of an older version. You can reply Yes or No to this question.

Installed components of version y are newer than version x. Please perform uninstall first or choose another directory.

This error occurs if an SLM installation is requested and the already installed components are of a newer version.

Installation is ready and will continue to exist. Do you want to cancel client configuration?

This error occurs if you click Cancel during the client configuration step. If your reply is Yes, you receive a message indicating that you must configure the client manually. If your reply is No, the client configuration step continues.

Installation is ready and will continue to exist. Do you want to cancel server configuration?

This error occurs if you click Cancel during the server configuration step. If your reply is Yes, you receive a message indicating that you must start or configure the server manually. If your reply is No, the server configuration step continues.

Locked file(s) detected: Possible files: SLMHOME/bin/SlmServer.exe - SLMHOME/bin/BclmMsg.dll - SLMHOME/shlib/com_baan_bclm_Bclmlmpl.dll Installation cannot proceed.

This error occurs if you attempt to install on a location where SLM is already installed and the server is still running and/or a Java client is still active.

To resolve the problem, first retry the Install button. In most cases the installer stopped the involved program already. If unsuccessful, finish the installer and stop the SLM server and/or the adopted application. Restart the installer.