Troubleshooting in the Report Designer

If an error is displayed or the Report Designer shows strange behavior, it can be useful to create a trace-file for support.

  1. Start LN UI.
  2. Select Options > Activate Trace Mode.
  3. A window, which shows the LN UI trace, is displayed. Close this window.
  4. Start the Report Designer. A new trace window is displayed. Do not close this window.
  5. After the issue has been reproduced, click Download Log File in the trace window.
  6. If the issue cannot be reproduced, you can create a trace-file with less information. After the problem occurs, press Shift + L in the Report Designer.
Caution: 
The trace-file that is generated by the workbench may contain sensitive information. The reports that are printed while the Report Designer is open contain the report definition that is used by the Report Designer. Therefore, these reports are logged in the trace-file. You should redact sensitive information after downloading the trace-file. Replace this information with something obvious, such as a range of As or a range of zeros. The trace-file is a plain-text file and can be opened through any text editor.