Troubleshooting Infor ES Reporting Service
Troubleshooting when using a "Windows Server Printer device".
Use the online help of the Device Data (ttaad3100s000) session and related help pages to set up a "Windows Server Printer" device. Register the Server in the Systems (ttaad0550m000) session.
Follow these rules:
- By default, the Infor ES Reporting Service runs under the Local System account. This account does not have a well-defined default printer. You can specify a printer in the Device Queue field of the Device Data session. Specify the name of a printer that is already installed on the machine on which the Infor ES Reporting Service is running. The Local System account does not have the correct permissions to use a network printer. Therefore, deploy the Infor ES Reporting Service on the server to which the printer is connected.
- Sometimes, it is preferable to run the
Infor ES Reporting Service under a different account other than
the Local System account. Use the standard Microsoft tools for Services to change the
account. Go to > > .
Ensure to switch the account back to Local User; before running the procedure Modifying the port number. Otherwise, that procedure fails.
- When printing to a "Windows Server Printer" device, the Infor ES Reporting Service is used to start the BwPrint.exe file. To check whether BwPrint is started and whether it terminates use the Task Manager. Check the Infor ES Reporting Service or BwPrint log information with the Event Viewer.