Troubleshooting (OP-CE)

Procedure

Use this procedure if one or more upgrade programs fail during a Data Upgrade Run.

  1. Start the Data Upgrade Runs (ttspt2500m000) session.
  2. Select the run and, on the 相应 menu, select Data Upgrade Tasks. The Data Upgrade Tasks (ttspt2520m000) session starts.
  3. Select View > Sort By > Upgrade Tasks by Real Status.
  4. Navigate to the upgrade tasks with Real Run Status Failed.
  5. Double-click a task. The Data Upgrade Tasks (ttspt2520m100) details session starts.
  6. In the Files by Data Upgrade Task tab, double-click a log file.
  7. View the contents of the log file.
  8. Solve the problem that caused the failure. For example:
    • Create a correction program.
    • Contact Infor 支持.
    • Contact a consultant.
  9. If the problem is solved, ensure the task is restarted.
    • If the Data Upgrade Run is still running, set the Real Run Status of the task to Ready for Retry. You must perform this action in the Data Upgrade Tasks (ttspt2520m100) details session.
    • If the Data Upgrade Run does not run anymore, restart the run and ensure the failed task is started:
      1. Select the run in the Data Upgrade Runs (ttspt2500m000) session.
      2. On the 相应 menu, select Data Upgrade Engine. The Data Upgrade Engine (ttspt2201m000) session starts.
      3. Select the Include failed upgrade tasks check box.
      4. Fill out the remaining fields and click 继续.
Trace level

You can set an additional 跟踪级别 in the Data Upgrade Engine (ttspt2201m000) session.

The trace level indicates the amount of information that will be written to the $BSE/log/log.due file. This information provides insight in the scheduling and the communication between the multiple bshells.

You can select these trace levels:

  • 0 - 无额外记录
  • 1 - 部分详细资料
  • 2 - 更多详细资料
  • 3 - 所有详细资料
Performance and finetuning

You can optimize the performance of the 数据升级引擎. See the "Performance and finetuning" section in this guide.

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