Service settings by site and service office

You can set the service parameters specific to a site and a service office.

Parameters settings by site

You can set the service parameters specific to a site in the Service Settings by Site (tsmdm1103m000) session.

The parameters can be set for:

  • Service Orders
  • Maintenance Sales Orders
  • Work Orders
  • Claims

To set the site specific parameters, you must clear the Use Global Parameters check box for the related entities. For example, to set site specific parameters for service orders, you must clear the Use Global Service Order Parameters check box. LN considers the parameter settings in the Service Order Parameters (tssoc0100m000) session for service orders only if this check box is selected.

Service settings by service office

You can specify the service parameters specific to a service office in the Service Offices (tsmdm1100m100) session.

The parameters can be set for:

  • Service Orders
  • Contracts
  • Quotes
  • Preventive Maintenance
  • Maintenance Sales Orders
  • Work Orders
  • Claims
  • Mobile Service
  • Pricing

To set the service office specific parameters, you must clear the Use Global Parameters check box for the related entities. For example, to set service office specific parameters for maintenance sales orders, you must clear the Use Global Maintenance Sales Parameters check box. LN considers the parameter settings in the Maintenance Sales Control Parameters (tsmsc0100m000) session for maintenance sales orders only if this check box is selected.