Infor LN Settings

These settings must be configured to start the Service Scheduler workbench using the Infor LN:

Configure Service Employee

Configure Service Employee using the Employees Service (tsmdm1140m000) or Employee – Service (tsmdm1640m000) sessions.

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Link Planner login to Service Employee

Configure Service employee (planner) linked to the login code using the Employees (bpmdm0601m000) session.

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Configure User Profile

Configure the user profile using the Service User Profiles (tsmdm1150m000) session. In the service user profile, link the departments to the employee using the References menu -> Service Departments by User Profile.

Note

The system uses the department, defined for the service user data and the departments of the linked User Profile, to retrieve the service date from Infor LN to the workbench.

Map Provider Setting

You can select a map provider from the Map Providers (ttaad7132m000) session. A valid Bing map key must be provided if the selected provider is Bing. In all the other cases, by default, the Open Street Map is the default map.

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Note

Scheduler workbench requires an internet connection as Maps are used.

Adding Employee Picture

From Infor LN 10.4 onwards, a picture of the employee can also be added to the Employees – General (tccom0101m000) session.

Note

The guidelines for pictures:

  • The employee picture that is uploaded to the application must be have 500x500 dimension at the least.
  • The picture must be of portrait orientation; landscape pictures are displayed horizontally.
  • Resolution must be 300 dpi and above. Lesser Dpi can scatter the image.
  • The applicable extensions are .jpg, .gif, or .png.
Bing License key for Map

You can also use the COM Parameters (tccom5000m000) session to specify the Bing License Key. The Bing license key is required to draw routes on the map. Also, the travel time durations are calculated using Bing or Google. When a key is not inserted, the Open Street Maps are displayed.

The Bing license key is required to draw routes on the map. Also, the travel time durations are calculated using Bing or Google.

When a key is not inserted; the Open Street Maps are displayed.

http setting for Open Street Map

This is applicable only for version 10.4 and below. To configure the ‘http’ (not https) connection, when using Open Street Maps (not https):

  • Open IIS Manager

  • In the Connections pane, expand the Sites node, and select the workbench site for which you must add the http binding.

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  • In the Add Site Binding dialog box, specify the binding information (Type= http) and the new port number of your choice and click OK.
  • Start the Infor LN Workbench Web Server (ttaad7530m00) session, and specify the modified Desk Web Server URL with the http as the binding and the new associated port number.