| | Maintenance Sales OrdersMaintenance sales orders are sales agreements that specify the
customer to whom the services are offered and other relevant details of the
sales. Maintenance sales orders can consist of multiple line items. Information
about the ship-to business partner are must for the delivery of repaired, loan,
or replacement goods. Similarly, the details of invoice-to and pay-by business
partners are required for invoicing the business partner. Maintenance sales orders can be entered directly upon receipt of
a customer request or can result from a transferred call, which can happen if
the Call Management module registers the customer request. The first set of
processes in regard to RMA tracking is to enter and provide details in the
maintenance sales orders. The following modules are closely related to the functioning
within the Maintenance Sales Orders module: Call Management (CLM) Maintenance sales orders can originate from a transferred call.
A call can be transferred to an existing maintenance sales order or can result
in a new maintenance sales order. Work Control System (WCS) All maintenance sales orders with Part Maintenance lines will
result in a work order. Work order execution is closely linked with the costing
or invoicing of the maintenance sales order. Configuration Management (CFG) Maintenance sales order lines contain the details of the parts
defined in the configuration details, in the form of serialized items and
Installation groups. Master Data Management (MDM) Maintenance sales order and lines contain the service
department responsible for processing the order, the service type, and the
coverage type, as well as the items that are handled in the order. Contract Management (CTM) Maintenance sales order lines can be covered by contracts and
warranties, if applicable. Central Invoicing (CI) Processed maintenance sales orders can be sent to Central
Invoicing for billing. General Ledger (GLD) All costs and revenues of the maintenance sales orders are
posted to general ledger.
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