The service department responsible for the service/maintenance activities on the item group's items.
Items - Service Defaults by Service Office (tsmdm2125m000)Use this session to view and maintain the default item data for a specific service office. Note You can specify the data in this session only if:
Service Office The service department responsible for the service/maintenance activities on the item group's items. Description The description or name of the code. Item Type The item type places the item in a group of items, so that certain Service functions will only apply to that item. Allowed values Note
Item Group The code of the item group for which the default service item data is specified. Description The description or name of the code. Repair Site The code of the site. Description The description or name of the code. Repair Warehouse The warehouse linked to the site. The specified Item is issued from this warehouse. Description The description or name of the code. Operations Department The operations department that is responsible to execute the work orders for the specified Item, at the specified Service Office. Description The description or name of the code. Currency The code of the currency used to calculate the service price for items in the item group. Description The description or name of the code. Service Price The service price of items in the item group. Sales Price Unit The unit of the item for which service price is specified. Description The description or name of the code. Last Transaction Date Service Price The date on which the service price of the item is modified. Sales Quantity Unit The unit in which items of the item group are sold. Delivery Type The delivery type for the item group. Allowed values Note This field is set to Not Applicable and cannot be modified if the Item Type is set to Subcontracted Service. Use Residual Value If this check box is selected, LN uses the residual value. This is a value at which the service company prices the item in the inventory. Process to Service after Delivery If this check box is selected, the item can be processed to Service using the After Sales Service integration functionality, only after the delivery of the item or service. Note
Serialized Item Warranty Terms If this check box is selected, warranty coverage is applicable for the serialized item. If this check box is cleared, generic warranty is applicable to the items created for the specific Item Type and Item Group combination. Note This field is applicable only for the serialized items. Warranty The code of the warranty template from which all the related coverage and cost terms are derived. Note This field is applicable only if the Serialized Item Warranty Terms check box is selected. Description The description or name of the code. Generic Warranty The code of the generic warranty. LN defaults this value for all the service items that are created for the specific Item Type and Item Group combination. Note This field is applicable only if the Serialized Item Warranty Terms check box is not selected. Description The description or name of the code. Supplier Warranty The code of the supplier warranty template. Description The description or name of the code. Covered by Contract The item can be covered by contract, covered and used for definition or not covered. The contract coverage is specified. Note This field cannot be set to Covered & Used for Definition if the Item Type is set to Subcontracted Service. Repair Warranty Duration The duration of item group's default repair warranty. The duration is expressed in terms of period unit. This field is used by the Maintenance Sales Control module. While registering maintenance sales order lines for repair of items, the repair warranty duration pertaining to that item will be used to determine the applicability of the pricing method repair warranty. Repair Warranty Duration Unit The unit used to specify the repair warranty duration. Claim Method Customer Claim The method used to indicate how a customer claim is paid. The customer can be compensated financially or with Material. Allowed values Return Material from Customer Required If this check box is selected, a customer claim for the item can be approved only after the defective part is returned by the customer. Note This check box is cleared and cannot be modified if the Item Type is set to Subcontracted Service. Customer Claim Inspection Required If this check box is selected, a service inspection is required for the current customer claim line. Customer Claim Measurement Type The code of the measurement type used for the service inspection. Note Infor LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if measurement types are linked to the serialized item group specified in this session. Else, you can select the measurement types from the Measurement Types (tsmdm0165m000) session. Description The description or name of the code. Customer Claim Position The code of the position where the item is located. Description The description or name of the code. Claim Method Supplier Claim The method used to indicate how a supplier claim is paid. The customer can be compensated financially or with Material. Allowed values Return Material to Supplier Required If this check box is selected, a supplier claim for the item can be approved only after the defective part is returned to the supplier. Note This check box is cleared and cannot be modified if the Item Type is set to Subcontracted Service. Supplier Claim Inspection Required If this check box is selected, a service inspection is required for the current supplier claim line. Supplier Claim Measurement Type The code of the measurement type used for the service inspection. Note Infor LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if measurement types are linked to the serialized item group specified in this session. Else, you can select the measurement types from the Measurement Types (tsmdm0165m000) session. Supplier Claim Position The code of the position where the item is located. Conformance Reporting The code of the conformance reporting linked to the item. Description The description or name of the code. Problem Solving Method The method used to resolve the problem. Allowed values
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