Service Offices (tsmdm1100m000)

	Service Offices (tsmdm1100m000) Use this session to maintain the details of service department. The availability of the fields Location Incoming/Outgoing Parts, Warehouse Incoming/Outgoing Parts, and Queue Time depend on the parameter for Depot Repair implemented y/n in the General Parameters. Ease of Use The session supports the multitable functionality that facilitates the entry of data to different packages from a session. Earlier, the data that pertained to different packages was entered in different sessions. Currently, the data of different packages can be entered from a single session that belongs to one of the packages. For Example, the data that pertains to Service Departments must be entered first in Departments (tcmcs0565m000) session in Common, and later in Service Offices (tsmdm1100m000) session in Service. From Infor LN FP4 and onwards, you can enter the Common-related data and the Service-related data in the Service Offices (tsmdm1100m000) session. Note You cannot enter only the Service-related data in the Service Offices (tsmdm1100m000) session. The service data must also be accompanied by Common data. However, you enter only Common data in the Service Offices (tsmdm1100m000) session and access the same data in the Departments (tcmcs0565m000) session. General Service Office The service department. Note The department that is created in this session is displayed in the Departments (tcmcs0565m000) session. Related topics Departments General Description The name or description of the service department. Department Type The type of the department. The available options are as follows: Sales Office Purchase Office Service Department Work Center Accounting Office Shipping Office Select service department in case of a service order. Note After you save the department information, you cannot edit the field. Address The department address. Address Description The description of the department address. Enterprise Unit Operational Company Description The description of the operational company. Financial Company The financial company to which the department belongs. This is the financial company to which the department's enterprise unit is linked. Integration transactions that are created by the department are posted to the financial company. Financial Company Description The description of the financial company. Options Calendar You can select a calendar that can be used by the department. Extra Intrastat Info For sales offices and purchase offices, this is the default Extra Intrastat Info set for warehouse orders that are created by the office. If you link a warehouse to the sales office or purchase office, the extra Intrastat information set is the default extra Intrastat information set for orders that are created by the office. You can change the extra Intrastat information set on the warehouse order lines. Extra Intrastat Info Description The description of the Extra Intrastat Information. Details Details Service Department Type This field allows you to create a two-level (hierarchical) structure for your company's service departments. The Service Department can either be a Main Service Department or a Sub Service Department. Main Department If in the Service Department Type field you select Subservice Department, in this field you must give the code of the Main Service Department to which it belongs. If you select the Main Service Department in the Department type field, this field is disabled. Main Department The description or name of the department. Warehouse The code of the warehouse that is used to supply material deliveries for the service department. This acts as the default warehouse to provide the required inventories when the service department executes a service order. Note The warehouse that you select from the Warehouses (tcmcs0503m000) session must be of type Service or Normal. Warehouse The name or description of the warehouse. Labor Rate The labor rate is used to determine the intercompany price for hours spent on fulfilling an order or project. Related topics Intercompany trade scenario Labor Intercompany trade for labor and expenses Field of Support Indicates the type of service that is provided by the service department. Field of Support can be classified into the following: Internal External Internal Sales Representative The code of the default sales representative, for the service department, which is selected from the Employees - General (tccom0101m000) session. Note If the Service Type is Internal, this field is not applicable. The sales representative's Department Type must be Sales Office or Service Department. Name The name or description of the sales representative. Tax Code The default tax code that is used by the service department to create service orders, service order quotes, contracts, and contract quotes. Selected from the Tax Codes (tcmcs0137m000) session. Tax Code The name or description of the tax code. Part of Site The code of the site to which the service office is linked. Description The description or name of the code. Part of Enterprise Unit The code of the enterprise unit to which the service office is linked. Note Infor LN defaults the current logistic company in this field. Description The description or name of the code. Operational Company The code of the operational company to which the service office is linked. Note Infor LN defaults the current logistic company in this field. Site The site from which the parts are received Related topics Multisite overview Site Incoming Parts The site of the service office for the incoming parts. Description The description or name of the code. Site Outgoing Parts The site of the service office for the outgoing parts. Description The description or name of the code. Description The description or name of the code. Depot Repair Location Incoming Parts The service department's location for incoming parts. Note The location should be that of a service department, and should not be associated to a work order. When you zoom to the Locations (tswcs0125m000) session, only locations that belong to a service department and that are not dedicated to a work order are displayed. Location Incoming Parts The name or description of the location. Warehouse Incoming Parts The code of the warehouse for incoming parts. Location Outgoing Parts The service department's location for outgoing parts. Note The location must be that of a service department, and not associated to a work order. When you zoom to the Locations (tswcs0125m000) session, only locations that belong to a service department and that are not dedicated to a work order are displayed. Warehouse Outgoing Parts The code of the warehouse for outgoing parts. Queue Time Work Center The amount of time that an order remains at a work center before setup, or work is performed. Base Time Unit Hour The unit in which the queue time is expressed. Take Cost Rate of Operations Department If this check box is selected, corresponding costs and sales rates of the department are retrieved when orders are processed. Series Series Contract Quotes The number group for contract quotes. This number group is defined in the Contract Management Parameters (tsctm0100m000) session. Related topics Number groups in Service To use number groups and series Contract Quote Series Number The series of the number group that is specified for the contract quotes. Selected from the First Free Numbers (tcmcs0150m000) session, which will only display the unblocked series of the number group for contract quotes. Contract Quotes The description or name of the series. Contracts The number group for contracts. This number group is defined in the Contract Management Parameters (tsctm0100m000) session. Related topics Number groups in Service To use number groups and series Contract Series Number The series of the number group that is specified for the contracts. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked series of the number group for contracts. Subcontract Agreement The number group for Subcontract Agreements. This number group is defined in the Subcontract Management Parameters (tssbm0100m000) session. Related topics To use number groups and series Number groups in Service Subcontract Agreement Series Number The series for subcontract agreements. Selected from the First Free Numbers (tcmcs0150m000) session, where only the unblocked series of the number group for subcontract agreement is displayed. Order Quotes The number group for service-order quotes. This number group is defined in the Service Order Parameters (tssoc0100m000) session. Related topics Number groups in Service To use number groups and series Service Order Quote Series Number The series of the number group that is specified for the service order quotes. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked series of the number group for service order quotes. Maintenance Sales Quote Request The number group for the quote requests. Quote Requests Series Number The series of the number group that is specified for the quote requests. Description The description or name of the code. Service Order The number group for service orders. This number group is defined in the Service Order Parameters (tssoc0100m000) session. Related topics Number groups in Service To use number groups and series Service Order Series Number The series of the number group that is specified for the Service Orders. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked series of the number group for service orders. Call The number group of the calls. This number group is defined in the Call Parameters (tsclm0100m000) session. Related topics To use number groups and series Number groups in Service Call Series Number The series of the number group that is specified for the calls. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked series of the number group for calls. Field Change Order The number group for Field Change Orders (FCO). This number group is defined in the Service Order Parameters (tssoc0100m000) session. Related topics To use number groups and series Number groups in Service Field Change Order Series Number The series number for Field Change Orders (FCO). Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked Series of the Number Group for Field Change Orders. Number Group Customer Claim The number group for Customer Claims. This number group is defined in the Claim Management Parameters (tscmm0100m000) session. Related topics To use number groups and series Number groups in Service Series Customer Claim The series of the number group that is specified for the claim headers. Number Group Supplier Claim The number group for Supplier Claims. This number group is defined in the Claim Management Parameters (tscmm0100m000) session. Related topics To use number groups and series Number groups in Service Series Supplier Claim The series of the number group that is specified for the claim headers. Description The description or name of the code. Work Order The number group for work orders. This number group is defined in the Work Order Parameters (tswcs0100m000) session. Related topics To use number groups and series Number groups in Service Work Order Series Number The series number for Work Orders. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked Series of the Number Group for Work Orders. Maintenance Sales Order The number group for Maintenance Sales Orders. This number group is defined in the Maintenance Sales Control Parameters (tsmsc0100m000) session. Related topics To use number groups and series Number groups in Service Maintenance Sales Order Series Number The series number for maintenance sales orders. Selected from the First Free Numbers (tcmcs0150m000) session, which will display only the unblocked Series of the number group for maintenance sales orders. Maintenance Sales Quote (Number Group) The number group for maintenance sales quotes. This is a display field. Important! The number group is defined in the Service Quote Parameters (tsepp0100m000) session. Maintenance Sales Quote (Series Number) The series number for maintenance sales quotes. Description The description of the series number. View Tree Displays the structure of the selected physical breakdown in a graphical way. Get Number Groups Retrieves the number groups for the service objects from the corresponding parameters sessions. See To use number groups and series and Number groups in Service.