Infor LN Service - User Guide for Configuration Management
This guide provides information about the various processes
in Configuration Management and the procedure to create installation groups and
generate the physical breakdown structure of the items.
Infor LN Service - User Guide for Contract Management
This guide provides information about the various processes
in Contract Management and the procedure to create contract quotations,
contract templates, contracts, contract installments, contract coverage and
contract revenue recognition.
Infor LN Service - User Guide for Service Quotations
This guide provides information about the various concepts
such as service quotations, quotation status and quotation calculation methods
in Service Quotations.
Infor LN Service - User Guide for Call Management
This guide provides information about the various Call
Management processes available, and the procedure to create and process
calls.
Infor LN Service - User Guide for Territory Planning
This guide provides information about the various concepts
and processes available in Territory Planning.
Infor LN Service - User Guide for Group Planning
This guide provides information about the various concepts
and processes available in Group Planning.
Infor LN Service - User Guide for Field Service
This guide provides information about the various concepts
and processes such as reference activities, service order processing and field
change order, available in Field Service.
Infor LN Service - User Guide for Maintenance Sales Order Control (Depot Repair)
This guide provides information about the various concepts
and processes such as maintenance sales order, sales order status and sales
order line status, available in Maintenance Sales Order.
Infor LN Service - User Guide for Work Order Control (RMA & Depot Repair)
This guide provides information about the various concepts
and processes such as work order control, subcontracting and material
allocation, available in Work Order Control.
Infor LN Service - User Guide for Claim Management
This guide provides information about the various concepts
and processes such as warranty, warranty handling and linking warranties,
available in Claim Management.
Infor LN Service - User Guide for Warranties
This guide provides information about the various concepts
and processes such as customer claim, supplier claim and generating supplier
claim, available for the Warranty functionality.
Infor LN Service - User Guide for Owner VS User of Serialized Item
This guide provides information about the various concepts
and processes such as defining owner vs user for serialized item, defining
business partners for orders, available for the Owner vs User of Serialized
Item functionality.
Infor LN Service - User Guide for Workload Leveling
This guide provides information about the various concepts
and processes such as workload distribution, time-based workload leveling and
scheduling, available for the Workload Leveling functionality.
Infor LN Service - User Guide for Territory Planning Workbench
This guide provides information about the various concepts
and processes such as territory planning, implementing territory planning and
recalculating travel time, available for the Territory Planning
Workbench.
Infor LN Service - User Guide for Workload Distribution Workbench
This guide provides information about the various concepts
and processes for the Workload Distribution Workbench. With the help of
workbench, the most urgent orders can be prioritized and the service engineer
travel time can reduce as the work allocated to engineer can be restricted to a
particular region.
Infor LN Service - User Guide for Service Scheduler Workbench
This guide provides information about the various concepts
and processes for the Service Scheduler Workbench.
Infor LN Mobile Service - User Guide
This guide provides information about the purpose and use of
the LN Mobile Service
application. It explains how field service engineers can access and use
relevant resources and data, and accomplish their day-to-day service tasks,
remotely.
Infor LN Mobile Service - Getting Started Guide
This guide describes the process to install the LN Mobile Service
application.
Infor LN Service - User Guide for Dealer Workbench
This guide describes the various concepts and processes for
the Dealer Workbench.