Creating TAT Document for a Service Order ActivityA TAT Document is created for a service order activity if:
The document is created only if an applicable term is available in the Turnaround Time Terms (tcttm0110m000) session. Else, the service order activity is created without the TAT Document and a warning message is displayed. In case a service contract is linked to the item, serial number or the installation group specified for the service order activity, the TAT Document data of the service contract is copied to the new TAT Document created for the service order activity. For the existing service order activities that do not have a TAT Document linked, you can use the Create Turnaround Time Document option in the Service Order Activities (tssoc2110m000) session to create the Document. This option is enabled only for the service order activities. If the TAT Document is not linked to the existing service order activities, you can use the Create Turnaround Time Document option in the Service Order Activities (tssoc2110m000) session to create the TAT Document. This option is enabled, only if:
If the details of the service order activity are modified (for example, the Item is changed), the Term applicable to the TAT Document is updated based on the modified values.
| |||