Creating TAT Document for a Call

LN creates a TAT Document when a call is registered or a follow-up call is created in the Call (tsclm1100m000) session. The document is created only if an applicable term is available in the Turnaround Time Terms (tcttm0110m000) session. Else, the call is created without the TAT Document and a warning message is displayed

In case a service contract is linked to the business partner, item or the serial number specified for the call, the TAT Document data of the service contract is copied to the new TAT Document created for the call.

If the details of the call are modified (for example, the item is changed), the Term applicable to the TAT Document is updated based on the modified values.

For the existing calls that are yet to be transferred and do not have a TAT Document linked, you can use the Create Turnaround Time Document option in the Call (tsclm1100m000) session to create the Document.