Impact of multisite on service item data

In a multisite environment, a site is one of the key building blocks of the structure of a logistic company. Multiple sites can be maintained for a logistic company.

You can link multiple service offices to a site.

Impact on item data

You can set this default service item data at the company, service office or at the site level:

  • The default generic service item data in the Items - Service Defaults (tsmdm2105m000) session. This item data is applicable for all the service offices and the sites in the specified logistic company.
  • The default service item data specific to a service office in the Items - Service Defaults by Service Office (tsmdm2125m000) session.
  • The service item data specific to a site in the Items - Service Defaults by Site (tsmdm2125m100) session.

You can specify this service item data at the company, service office or at the site level:

  • The generic service item data in the Items - Service (tsmdm2100m000) session. This item data is applicable for all the service offices and the sites in the specified logistic company.
  • The service item data specific to a service office in the Items - Service by Service Office (tsmdm2120m000) session.
  • The service item data specific to a site in the Items - Service by Site (tsmdm2120m100) session. You can specify the data in this session only for items defined in the Items by Site (tcibd1550m000) session.

You can define this service item data for a specific customer at the company, service office and the site level:

  • The generic service item data for a specific business partner in the Items - Service Business Partner (tsmdm2130m000) session. This item data is applicable for the specified business partner in all the service offices and the sites, in the specified logistic company.
  • The service item data for a specific business partner and a service office in the Items - Service Business Partner by Office (tsmdm2130m100) session.
  • The service item data for a specific business partner and a site in the Items - Service Business Partner by Site (tsmdm2130m200) session.

As part of the multisite functionality, you can specify this service item data:

  • Logistic Company

    The logistic company required to support the multisite environment.

  • Service Office

    The service office responsible for the service orders and maintenance sales orders created for the item. You can specify a service office linked to the specified logistic company.

  • Site

    The repair site where the item is received for depot repair or the site from where the item is issued. You can specify a service office linked to the specified logistic company.

  • Warehouse

    The warehouse from where the item is issued or received for depot repair. If the site is specified, you must specify a warehouse linked to that site.

  • Operations Department

    The operations department responsible for the work orders created for the item. You must specify an operation department linked to the specified logistic company.