Impact of multisite on service item data
In a multisite environment, a site is one of the key building blocks of the structure of a logistic company. Multiple sites can be maintained for a
logistic company.
You can link multiple service offices to a site.
Impact on item data
You can set this default service item data at the company,
service office or at the site level:
- The default generic service item data in the Items - Service Defaults (tsmdm2105m000) session. This item data is applicable for all
the service offices and the sites in the specified logistic company.
- The default service item data specific to a service office in
the Items - Service Defaults by Service Office (tsmdm2125m000) session.
- The service item data specific to a site in the Items - Service Defaults by Site (tsmdm2125m100) session.
You can specify this service item data at the company, service
office or at the site level:
- The generic service item data in the Items - Service (tsmdm2100m000) session. This item data is applicable for all the
service offices and the sites in the specified logistic company.
- The service item data specific to a service office in the Items - Service by Service Office (tsmdm2120m000) session.
- The service item data specific to a site in the Items - Service by Site (tsmdm2120m100) session. You can specify the data in this session
only for items defined in the Items by Site (tcibd1550m000) session.
You can define this service item data for a specific customer at
the company, service office and the site level:
- The generic service item data for a specific business partner
in the Items - Service Business Partner (tsmdm2130m000) session. This item data is
applicable for the specified business partner in all the service offices and
the sites, in the specified logistic company.
- The service item data for a specific business partner and a
service office in the Items - Service Business Partner by Office (tsmdm2130m100) session.
- The service item data for a specific business partner and a
site in the Items - Service Business Partner by Site (tsmdm2130m200) session.
As part of the multisite functionality, you can specify this
service item data:
Logistic Company
The logistic company required to support the multisite
environment.
Service Office
The service office responsible for the service orders and
maintenance sales orders created for the item. You can specify a service office
linked to the specified logistic company.
Site
The repair site where the item is received for depot repair
or the site from where the item is issued. You can specify a service office
linked to the specified logistic company.
Warehouse
The warehouse from where the item is issued or received for
depot repair. If the site is specified, you must specify a warehouse linked to
that site.
Operations Department
The operations department responsible for the work orders
created for the item. You must specify an operation department linked to the
specified logistic company.