Using price terms and coverage terms

You can use coverage terms and/or price terms for a service contract applicable for service orders/maintenance sales orders.

Using price terms of the type Time and Material for service orders
  • For service orders, LN retrieves the sales price from service contract price terms. This sales price is used for the service cost lines. The Price Origin is set to Service Contract
  • If service contract price terms are not defined, the sales price is defaulted from the price books, labour rates (regular pricing data); the Price Origin is set to Other.
  • If the sales price is not applicable because the service cost line is covered by a fixed price, the Price Origin is set to Not Applicable.

For service order actual costs:

  • The sales price defined for the price term is retrieved from the service contract price terms. The Price Origin is set to Service Contract.
  • If the sales price is not found, the sales price on the material cost lines is based on the regular pricing data, the sales price on the labor cost lines is based on applicable labor rates, and the sales price on the other cost line is based on applicable regular pricing data. The Price Origin is set to Other.
  • If the sales price is changed manually then the Price Origin is set to Manual
  • If the sales price is not applicable because costs are covered by a quotation or a fixed price, the Price Origin is set to Not Applicable.
Note

If a price term for labor is defined for the pricing contract, the labor rate is defaulted with the sales price defined for the price term. If the sales price is not defined for the price terms, the labor rate is defaulted based on the search path defined in the Service Order Parameters (tssoc0100m000) session. The contract is not included in the search path because the contract is always leading.

Using price terms of the type Time and Material for maintenance sales orders
  • For maintenance sales orders, LN retrieves the sales price defined for the price term related to the cost type. The Price Origin is set to Service Contract.
  • If the sales price is not found, the sales price is based on the regular pricing data. The Price Origin is set to Other.
  • If the sales price is changed manually, the Price Origin is set to Manual.
  • If the sales price is not applicable because costs are covered by a quotation or a fixed price, the Price Origin is set to Not Applicable.
Using contract coverage and price terms of the type Time and Material

When coverage cost terms as well as the pricing terms are applicable for every transaction, LN first applies the price term (time and material) for the transactions and then the coverage terms. Since a service contract can be used for price terms (for time & material) as well as coverage terms, LN uses an indicator to determine if price terms are applicable or coverage terms are applicable.

Using price term of the type Fixed Price for service orders

For service orders, LN retrieves the sales price from service contract price terms. The service order, service order activity is invoiced for the agreed sales price defined in the service contract, irrespective of cost booked against that order. The service order invoice line is created in Service Order Fixed Prices (tssoc2115m000) session, that includes the sales price and the invoice data. The sales price on the service order invoice line is the agreed sales price defaulted from the agreed fixed price in the service contracts. The Price Origin is set to Service Contract.

Using price term of the type Fixed Price for maintenance sales orders

For maintenance sales order part lines, if the pricing method is set to Fixed Order Price, the sales price in the maintenance sales order part line is the agreed sales price. The sales price is defaulted only if the item is defined in the Maintenance Sales Order - Part Lines (tsmsc1110m000) session.

For part maintenance lines with pricing method set to Fixed Order Price:

  • The sales price is retrieved from the service configuration lines. The Price Origin is set to Service Contract
  • If the sales price is not defined for the service configuration line, the sales price is based on the Sales Price defined in the Items - Service (tsmdm2100m000) session. The Price Origin is set to Other in Maintenance Sales Order - Part Lines (tsmsc1110m000) session.
  • If the sales price is added manually, the Price Origin is set to Manual.
  • If the sales price is not defined, the sales price is based on the regular pricing data.

The coverage line is created with the price term set to Fixed Repair Price method, to save the sales price and invoice data. The sales price on the service order invoice line is the agreed sales price, which is defaulted by the agreed fixed price in service contracts. The price origin on this line is populated with the price origin of the maintenance part lines. For all other coverage lines linked to the maintenance part lines, the Price Origin is set to Not Applicable in the Maintenance Sales Order - Part Lines (tsmsc1110m000) session.

Search path for applicable pricing terms and/or coverage terms

To determine the applicable pricing terms and/or coverage terms, LN uses the following search path:

  • Based on installation group and item without a serial number. LN searches for:
    1. The terms defined for the installation group and the item.
    2. The terms defined for the installation group only.
    3. The terms defined for the item.
  • Based on installation group. LN searches for the terms defined for the installation group.
  • Based on serialized item. LN searches for:
    1. The terms defined for the serialized item
    2. The terms defined for the parent item of the serialized item (if a parent item exists)
    3. The terms defined for the installation group and the item.
    4. The terms defined for the installation group only.
    5. The terms defined for the item.