To define coverage terms at configuration level

Service enables you to define coverage terms at configuration level. This means that a service contract can cover specific items, serialized items or installation group. If required, general coverage is also possible for remaining items of the installed base for which no specific information is provided in the service contract. The Installation group or serialized item that must be covered under a service contract, is listed in the Contract Configuration Lines (tsctm1110m300) session. An anonymous item with no Installation group information can also be covered under a service contract.

If you read service contracts hereafter, you can also read service-contract quotations. Note that the sessions related to service contracts differ from the sessions related to service-contract quotations.

Step 1. 

In the Service Contracts (tsctm3100m000) session, select the appropriate contract, and on the appropriate menu, choose Configurations.

Step 2. 

In the Contract Configuration Lines (tsctm1110m300) session, link the items or Installation groups to the service contract.

Step 3. 

In the same session, perform one of the following steps:

  • Retrieve the coverage terms by specifying a contract template or reference activity.
  • Choose Contract Terms on the appropriate menu, to add the terms manually in the Contract Terms (tsctm1120m300) session.
Step 4. 

In the Contract Terms (tsctm1120m300) session, click Cost Terms to specify the cost terms in the cost term sessions, for example the Contract Traveling Terms (tsctm1130m300) session, for the combination of coverage and configuration line.

Step 5. 

Repeat this process until all required coverage terms are entered.

Note
  • Service contract installments are generated for each configuration.
  • To add terms to a service contract that are valid for all Installation groups, create a blank configuration line in the Contract Configuration Lines (tsctm1110m300) session, then define the terms in the Contract Terms (tsctm1120m300) session.

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