Templates for external service order documents

To create a template for external service order documents, take the following steps:

  1. Start the Service Order Parameters (tssoc0100m000) session.
  2. Click the Orders tab.
  3. Click Text Editor button. The Texts dialog box appears.
  4. Select the appropriate template item:
  5. Define the template with the variables supported in the selected template item, as listed below.
  6. Save the template and exit.
Template variables

Variables for the contact of Installation group:

$conf.titlTitle
$conf.initInitials
$conf.bfsnBefore Surname
$conf.surnSurname
$conf.suffSuffix
$conf.nameName

 

Variables for the contact of the sold-to business partner:

$conf.titlTitle
$conf.initInitials
$conf.bfsnBefore Surname
$conf.surnSurname
$conf.suffSuffix
$conf.nameName
$curr.dateSystem Date while printing
$orderOrder Number
$ordr.descOrder Description
$clusInstallation group Code
$clus.descInstallation group Description
$projectProject
$project.descProject Description
$svcn.descService department Description
$engineerService engineer
$durationDuration of Service Order
$unitUnit of Duration
$appoAppointment (yes/no)
$el.st.tmEarliest Start Time
$pl.st.tmPlanned Start Time
$pl.fn.tmPlanned Finish Time
$lt.fn.tmLatest Finish Time
$employeeSales Employee
$empl.depSales Employee Department Description
$empl.tel1Sales Employee Telephone 1
$empl.tel2Sales Employee Telephone 2
$empl.mailSales Employee E-mail
$refaReference A
$refbReference B
$contractContract Code
$cntr.descContract Description
$city1City 1 of Company
$city2City 2 of Company
$numb.appNumber of Appendices (applicable for repair reports)

 

Example

Title: $conf.titl Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix: $conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date

Dear customer,

Please be informed that the service order $order $ordr.desc must be carried out on the $pl.st.tm.

This service order will be carried out for the Installation group: $clus - $clus.desc.

This service order is part of the $project $project.desc project.

The service order will be carried out by the $engineer engineer of the $svcn.desc service department and will take approximately $duration $unit to be accomplished.

This order falls financially under contract $contract $cntr.desc.

Yours sincerely, $employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail

Detailed information:

Appointment: $appo

Earliest Start Time: $el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm

Reference A: $refa Reference B: $refb