The code of the service office for which the item data is specified.
Items - Service by Service Office (tsmdm2120m000)Use this session to view and maintain the item data for a specific service office. You can specify the service data for an item and a service office combination, when the data must be different from the data specified in the Items - Service (tsmdm2100m000) session.
Service Office The code of the service office for which the item data is specified. Description The description or name of the code. Item The code of the item. Note
Description The description or name of the code. Use Global Item Service If this check box is selected, the data specified in the Items - Service (tsmdm2100m000) session is defaulted and you cannot modify this data. If this check box is cleared,, Infor LN allows you to define service item data for the specified service office. Note This check box is displayed only if the Items Service by Office is Mandatory check box is selected in the General Service Parameters (tsmdm0100m000) session. Repair Site The code of the site. Description The description or name of the code. Repair Warehouse The warehouse from where the specified Item is issued to or received from the business partner. Note
Description The description or name of the code. Operations Department The operations department linked to the specified logistic company. This department is responsible to execute the work orders for the specified Item. Description The description or name of the code. Currency The code of the currency used to calculate the service price for the item. Description The description or name of the code. Service Price The service price of the item. Sales Price Unit The unit of the quantity, for which the Service Price is specified. Description The description or name of the code. Last Transaction Date Service Price The date on which the service price of the item is last modified. Quantity Unit The unit in which the item is sold or delivered to the business partner. Delivery Type The delivery type for an item that requires field service. Allowed values Note By default, this field is set to From Warehouse. Use Residual Value If this check box is selected, LN uses the residual value. This is a value at which the service company prices the item in the inventory. Process to Service after Delivery If this check box is selected, the item can be processed to Service using the After Sales Service integration functionality, only after the delivery of the item or service. Note This field is enabled only if:
Serialized Item Warranty Terms If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, generic warranty can be defined for the item. Note This field is applicable only for the serialized items. Warranty The code of the warranty template from which all the related coverage and cost terms are derived. Note This field is enabled only if the Serialized Item Warranty Terms check box is selected. You must specify a warranty template for which the Service Office in the Warranty Templates (tsctm0120m000) session is same as the service office specified in this session. Description The description or name of the code. Generic Warranty The code of the generic warranty defaulted on the serialized items. Note
Description The description or name of the code. Supplier Warranty The code of the supplier warranty template. Contract Discount Scheme The code of the contract discount scheme. Description The description or name of the code. Covered by Contract The mode of contract coverage defined for the item. Allowed values Note
Repair Warranty Duration The duration of the item's repair warranty. Note This field is used by the Maintenance Sales Control module. While registering a sales order line for repair of items, the repair warranty duration pertaining to that item will be used to determine the applicability of the Repair Warranty pricing method. Repair Warranty Duration Unit The unit used to specify the repair warranty duration. Claim Method Customer Claim The method used to handle a customer claim for the item. The customer can be compensated financially or with replacement of the material. This value is defaulted on a customer claim line for this item. Allowed values Return Material from Customer Required If this check box is selected, a customer claim line for this item can only be approved after the defective part is returned by the customer. The value is used as a default on a customer claim line for this item. Note This check box is cleared and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Items - Service Defaults (tsmdm2105m000) session. Customer Claim Inspection Required If this check box is selected, service inspection is required for the item used for a customer claim line. Customer Claim Measurement Type The code of the measurement type used for the customer claim inspection. Description The description or name of the code. Customer Claim Position The code of the position where the item is located. Description The description or name of the code. Claim Method Supplier Claim The method used to handle a supplier claim for the item. The customer can be compensated financially or with replacement of the material. This value is defaulted on a customer claim line for this item. Allowed values Return Material to Supplier Required If this check box is selected, a supplier claim line can only be approved after the defective part is returned to the supplier. The value is used as a default on a supplier claim line for this item. Note This check box is cleared and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Items - Service Defaults (tsmdm2105m000) session. Supplier Claim Inspection Required If this check box is selected, service inspection is required for the item used for a supplier claim line. Supplier Claim Measurement Type The code of the measurement type used for the supplier claim inspection. Supplier Claim Position The code of the position where the item is located. Conformance Reporting The code of the conformance reporting linked to the service. Description The description or name of the code. Problem Solving Method The method used to resolve the problem. Allowed values
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