The code of the service item.
Note
- You can specify the Item of the type List only if the List Type field is set to Kit in the Items (tcibd0501m000) session.
- The item cannot be a stock to order item.
Items - Service (tsmdm2100m000)Use this session to define default service values for items.
Item The code of the service item. Note
General General Item Control Service Office The service department responsible for carrying out the service/maintenance activities on the item. Description The name or description of the service department responsible for carrying out service/maintenance on the item. Logistic Company The code of the logistic company required to support multiple logistic companies for the item Note Infor LN defaults the current logistic company in this field. Site The code of the site. Description The description or name of the code. Warehouse The warehouse from where the specified Item is issued to or received from the business partner. Note If the Site is specified, you must specify a warehouse linked to that site. Description The description or name of the code. Operations Department The operations department linked to the specified logistic company. This department is responsible to execute the work orders for the specified Item. Conformance Reporting The code of the conformance reporting linked to the item. Description The description or name of the code. Problem Solving Method The method used to resolve the problem. Allowed values Configuration Controlled Indicates if the items in the item group are configuration controlled. Allowed values Note This field cannot be set to Serialized if the Item Type for the selected Item is set to Subcontracted Service in the Items - Service Defaults (tsmdm2105m000) session. Ownership The ownership of the service item. This value is defaulted from the Ownership field in the Items - Service Defaults (tsmdm2105m000) session. Allowed values
Note
Create Planned Inventory Transactions for Planned Activities If this check box is selected, planned inventory transactions (PIT) must be created for the item if used on the Planned Activity Material Requirements. Note
Structure Type The type of physical breakdown structure defined for the item. Allowed values Note
Repairable If this check box is selected, the item must be sent to an overhaul shop after the lifetime duration of the item expires. LN automatically creates a To Warehouse line in the Service Order Actual Material Costs (tssoc2121m000) session when the following conditions are met:
The quantity defaulted in the To Warehouse line is zero and can be changed by the user. The user can enter the quantity of defective item(s) that is received for repair. Contract and Warranties Critical for Inventory Check If this check box is selected, the material availability check can be performed for the item. Note
Contract Discount Scheme If services or terms of a warranty overlap with the services of a contract agreement for an item, a discount or reduction in terms on the contract price can be offered. The discount scheme defines the contract's discount percentage during the period when the warranty is valid for the item. This enables you to include an initial warranty period during which no invoices are sent to the customer. You can also use a discount scheme independently from a warranty, for example, if you agree on a once-only discount with the customer. Note The discount scheme you specify here is the default value in the Contract Configuration Lines (tsctm1110m300) session. Covered by Contract The mode of contract coverage defined for the item. Following are the possible values: Allowed values Note
Repair Warranty Duration The duration of the item's repair warranty. Note This field is used by the Maintenance Sales Control module. While registering a sales order line for repair of items, the repair warranty duration pertaining to that item will be used to determine the applicability of the Repair Warranty pricing method. Repair Warranty Duration The unit used to specify the repair warranty duration. Item Grouping Service Item Group The service item group into which the item can be categorized. Service Item Group The name of the service item group that the item is categorized in. Serialized Item Group The serialized-item group into which the serialized item is categorized. Note Only applicable to serialized items. Process to Service after Delivery If this check box is selected, the item can be processed to Service using the After Sales Service integration functionality, only after the delivery of the item or service. Note
Serialized Item Group The name of the serialized-item group the item is categorized into. Depot Repair Delivery Type The delivery type for the item that requires shop maintenance. Allowed values Note
Action Outgoing Subassembly The action performed on an outgoing subassembly. Allowed values Note This field is set to Not Applicable and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Items - Service Defaults (tsmdm2105m000) session. Logistics Subcontracting Subcontractor The subcontractor responsible for carrying out any required subcontracting work on the item. Note This will be the default subcontractor for:
Subcontractor The name of the subcontractor responsible for carrying out any required subcontracting work on the item. Blanket Agreement A high level agreement that describes the terms and conditions applicable for the item for which service is provided by a third-party organization. After the blanket agreement is defined, the details will be provided to the organization for which items must be subcontracted. The blanket agreement can become the basis for a subcontract agreement. Service Control Service Kit Type The code of the service kit type that the item is linked to. Note This field is enabled only if the Item Type for the selected Item is set to a value other than Subcontracted Service in the Items - Service Defaults (tsmdm2105m000) session. Service Kit Type The description or name of the service kit type. Delivery Type The delivery type for an item that requires field service. Allowed values Note This field is set to Not Applicable and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Items - Service Defaults (tsmdm2105m000) session. Measurement Type The code of the measurement type for which measurement is defined. Note Infor LN allows you to select the measurement type from the Measurement Types by Serialized Item Group (tsmdm0171m000) session if measurement types are linked to the serialized item group specified in this session. Else, you can select the measurement types from the Measurement Types (tsmdm0165m000) session. Description The description or name of the item's measurement. Position The code of the position where the item is located. Life Cycle The life cycle of the item. Life Cycle The unit in which the life cycle of the item is expressed. Generate Planned Activities If this check box is selected, you can generate the planned activities for the serialized item. Note The setting is defaulted from the Items - Service Defaults (tsmdm2105m000) session. Preventive Maintenance Scenario The code of the maintenance scenario. Note
Description The description or name of the code. Use Residual Value If this check box is selected, LN uses the residual value. This is a value at which the service company prices the item in the inventory. Sales Data Currency The code of the currency used to calculate the service price for the item. Currency The name of the currency used to calculate the service price for the item. Sales Price The price at which the item is sold. Last Transaction Date The date on which the service price of the item is last modified. Sales Quantity Unit The unit of measure by which the item is sold. Sales Unit The name or description of the units by which the item is sold. Sales Price Unit The quantity of sales units for which the item's sales price is given. Example 14mm bolts are sold in packages of 10 bolts. The Sales Unit is pieces. The Sales Price Unit is 10. Note The Sales Price Unit must be available in the unit set and the conversion factor must be defined for the unit. Return Deliveries Return unconsumed Items to Warehouse If this check box is selected, the material that is not used must be returned to the warehouse. Note
Claim Customer Claims Claim Method Customer Claim The method used to indicate how a customer claim for the item is handled. The customer can be compensated financially or with replacement of the material. The value is used as a default on a customer claim line for this item. Allowed values Return Material from Customer Required If this check box is selected, a customer claim line for this item can only be approved after the defective part is returned by the customer. The value is used as a default on a customer claim line for this item. Note This check box is cleared and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Items - Service Defaults (tsmdm2105m000) session. Service Inspection Required If this check box is selected, service inspection is required for the item used on a customer claim line. This value is used as a default on a customer claim line for the item. Measurement Type The code of the measurement type used for the Service Inspection Required. Position The code of the position where the item is located. Supplier Claims Claim Method Supplier Claim The Claim Method used to indicate how a supplier claim is handled. The supplier can compensate financially or by shipping a item. The value is used as a default on a supplier claim line for this item. Allowed values Return Material Required If this check box is selected, a supplier claim line can only be approved after the defective part is returned to the supplier. The value is used as a default on a supplier claim line for this item. Note This check box is cleared and cannot be modified if the Item Type for the selected Item is set to Subcontracted Service in the Items - Service Defaults (tsmdm2105m000) session. Serialized Item Warranty Terms If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, generic warranty can be defined for the item. Note This field is applicable only for the serialized controlled items. Warranty Template The code of the warranty template from which all the related coverage and cost terms are derived. Note This field is applicable only if the Serialized Item Warranty Terms check box is selected. Description The description or name of the code. Supplier Warranty The code of the supplier warranty template. Generic Warranty The code of the generic warranty that is defaulted on all the serialized items that are created. Note
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