Call Status

  • Registered

    The call is registered and can be handled further. This status is the initial status of the call.

  • Assigned

    The call is assigned to a support department or support engineer.

  • In Process

    The call is handed over to a support engineer, who then starts to work on a solution.

  • Transferred

    The call has been transferred to Service Order Control or Maintenance Sales Control. In either case, the number of the order created for the call appears on the Routing tab of the Call Overview (tsclm1509m000) session.

  • Solved

    A solution has been found and the problem is solved.

  • Accepted

    The solution given has been accepted by the business partner.