Customer Claims (tscmm1100m100)

The unique code for customer claim.

The description or name of the code.

The current status of the claim. LN populates the claim status and you cannot set the status manually. By default, the claim status is set to Free.

The next step that must be executed to process the customer claim.

The unique code of the sold-to business partner from which the claim is received.

The name of the sold-to business partner from which the claim is received.

The unique code of the contact details of the sold-to business partner.

The description or name of the code.

The service department authorized to handle the claim.

The description or name of the code.

The rate determiner. LN converts amounts from the transaction currency to the home currency using the currency rate that is valid according to the rate determiner that applies to the transaction. By default, LN considers Document Date as the rate determiner.

The currency exchange rate used in the currency conversion process. (The factor/rate by which an amount in a different currency is multiplied to calculate the amount in the currency base).

The rate factor.

The rate for a currency base-unit.

The business partner from whom you receive payments. This usually represents a customer's accounts payable department. The definition includes the default currency and exchange rate, the customer's bank relation, the type of reminders you send to the business partner, and the frequency of sending reminders.

The code for the address of the pay by business partner.

The code for the contact linked to the business partner role.

The description or name of the code.

The total amount claimed from the claim. This value is calculated based on the claim lines linked to this claim.

The date and time the claim is created. By default, LN considers the system date and time when the claim is created.

The login code of the user who created the claim. LN considers the login code of the current user.

The description or name of the code.

The latest finish time scheduled (for internal purpose) or agreed (with clients) for claim handling.

The planned date and time when the claim must be delivered. The planned delivery date and time is used for the material transactions in case the Claim Method field is set to Reimburse Materials. By default, LN considers the current date and time as the planned delivery date and time.

The text for internal information about the claims. This information must not be printed on external documents.

The code that identifies the problem. The problem must be an actual problem.

The description or name of the code.

The currency of the amount.

The code of the solution.

The description or name of the code.

The total approved amount calculated from the claim. This value is calculated based on the claim lines linked to this claim.

The code of the user who approves the claim. By default, LN considers the current user login code and you cannot change this value.

The description or name of the code.

The date on which the estimated claim amount is approved.

The code of the user who approves the estimated claim amount.

The description or name of the code.

The date and time when the claim is approved. LN considers current date and time. However, you cannot change this data.

The percentage applied to all approved claimed amounts on the claim lines. LN defaults the value as 100 percent.

The code of the user who rejects the claim. By default, LN populates the current user login code and you cannot change this value.

The description or name of the code.

The date and time when the claim is rejected. LN populates current date and time and you cannot change this data.

The code of the rejection reason.

If this check box is selected, the details of the reason for rejecting the entire claim is attached to the claim.

The code of the user who cancels the claim. By default, LN populates the current user login code and you cannot change this data.

The date and time when the claim is canceled. LN populates current date and time and you cannot change this data.

The code of the cancellation reason. LN defaults the reason code defined in the Reasons (tcmcs0105m000) session.

If this check box is selected, the details of the reason for cancelling the entire claim is attached to the claim.

The total amount rejected from the Claimed Amount. This value is calculated based on the claim lines linked to this claim.

The address of the sold-to business partner.

The date and time on which the currency rate is finalized for claims.

The total estimated amount that is claimed.

The total estimated amount that is approved.

The total estimated amount that is rejected.

The origin of the claim. By default, this field is set this to Manually.

The code of the service type used to define a set of characteristics for claims which can be linked to a customer claim. The service type also defines steps to be executed in the claim procedure. The service type has the default procedural settings for the Claim Invoice Procedure.

The description or name of the code.

The procedure that determines if the claim flow is Credit Note Based or Invoice Based.

The address of the sold-to business partner.

The description or name of the code.

Information about the claim that is printed on external document.

The order system in LN to which the claim refers to.

The type of document related to the selected original order system to which the claim refers to. By default, this field is set to Not Applicable. A claim can be based on the original document. The Sales Document Type can be an order, or an invoice. The purpose of the “original document” is to check if the claim is valid, to copy the original sold items, quantities and sales prices of the order or invoice to the customer claim. The original document concept eases the entry of the claim data, especially when the customer claim header was entered manually.

The code of the financial company of the original invoice.

The transaction type code of the original invoice. This field is mandatory when the original document number is specified.

The document number of the Sales Document Type. The number can be an order number or an invoice number. This field is enabled and mandatory when the Sales Document Type field is set to a value other than Not Applicable.

The number assigned to the claim by the Sold-to Business Partner. The Customer Order Number cannot be changed anymore when the claim is Rejected, Canceled or Closed.

The first reference information about the business partner that you want to print on the sales invoice.

The second reference information about the business partner that you want to print on the sales invoice.

The end customer ( business partner) using the installation on which the claim is registered.

The code that identifies the installation group for which the claim is raised.

The description or name of the code.

The item for which the claim is raised.

The serial number of the item for which the claim is raised. The item must be defined, service item data must present and item must be configuration controlled as serialized.

The description or name of the code.

The date and time when the malfunctioning of the part is reported. This date and time is used to identify the related active warranty or a service contract and price determination.

The time used to determine the applicable service contract and warranty for the claim.

The coverage type that is used to determine the warranty or contract coverage allocation.

The description or name of the code.

The warranty linked to the claim.

The description or name of the code.

The service contract linked to the claim.

The description or name of the code.

The in use-by business partner's address.

The contact linked to the In Use-by Business Partner role.

The contact linked to the In Use-by Operator Contact using the installation.

The code of the ship-to business partner who ships the broken parts and receives replacement parts.

The code of the ship-to address.

The contact linked to the ship-to business partner.

The delivery terms code.

The description or name of the code.

The point of title passage code.

The description or name of the code.

The code of the invoice-to business partner.

The code of the address of the invoice business partner.

The contact linked to the invoice-to business partner.

The description or name of the code.

The code of the sales type.

The description or name of the code.

The group of customers, suppliers, or employees that work in the same business sector. Lines of business can be used as selection criteria when generating reports or inquiries of statistical and historical data.

The description or name of the code.

The agreement for invoice payment. The payment terms include:

The description or name of the code.

The percentage that is charged over the goods amount or over services rendered that the recipient of the invoice must pay, if the bill is not paid within a specified period.

The description or name of the code.

The code of the payment method. Payment Method indicates how the credit note is paid in Cash Management.

The description or name of the code.

The header information printed on the sales credit note.

If this check box is selected, LN releases all the claim lines to central Invoicing when the claim Status is set to Approved. If this check box is cleared, the claim lines are released to central invoicing individually, when the claim Line Status is Approved.

If this check box is selected, VAT calculation is based on goods or services.

The tax classification code.

The description or name of the code.

The description or name of the code.

The rate type used to convert the invoice currency to the home currencies of the invoice company. You can assign different currency exchange rates to different invoice-to business partner and/or to different types of transactions (purchase, sales, and so on).

The description or name of the code.