Infor LN selects this check box to indicate that service order data is available for the selected serialized item.
Serialized Item 360 (tscfg2100m100)Use this session to, have a complete visibility into serialized items used across the LN Service module. Visibility into a product life cycle of any serialized item enables you to understand efficiently the behavior and even plan actions/maintenance. Note This session is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Note The Replace Serial Number command that starts the Replace Serial Number (tscfg2210m800) session allows you to replace the old serial number with the new serial number, is displayed only when you select the Configuration Status Usage checkbox in the Configuration Management Parameters (tscfg0100m000) session. How to use the Serialized Item 360 (tscfg2100m100) session Select serialized item from the serialized item list. The serialized item details, such as the functional element, life cycle, service area, warranty type and so on, appear in the boxes at top of the session. To view the serialized item details, double-click the serialized item line in the list. You can click the following links, or click the corresponding commands on the appropriate menu:
Service Orders Infor LN selects this check box to indicate that service order data is available for the selected serialized item. Description The description or name of the code. Life Cycle The life cycle of the item. Life Cycle The unit in which the life cycle of the item is expressed. Description The description or name of the code. Actual Unit Cost The item's standard unit cost includes material costs, operation costs, and unit cost surcharges. Unit Cost The code of the currency used to calculate the service price for the item. Description The description or name of the code. Service Area The code of service area in which the configurations of this Installation group are located. Description The description or name of the code. Warranty Type The type of warranty attached for a particular item. The warranty types include the following:
Service Office The code of the service office responsible for the maintenance of the serialized item. Description The description or name of the code. Repair Site The code of the site where the serialized item is maintained. The items are sent to this site for the repair activities. Description The description or name of the code. Warehouse The code of the warehouse from where the material required for the repair of the items is issued. Note You must specify a warehouse that is linked to the Repair Site. Location Site The code of the site at which the serialized item is located. Note This field is enabled only if the Owner is not specified for the item. Production Site The code of the site at which the serialized item is manufactured. Serialized ( Item - General ) If this check box is selected, occurrences of the item are serialized items. LN generates the serial numbers by using a mask. You can also enter the serial numbers manually. Item The item or item code part of a serialized item. Picture The serialized item picture, defaulted from the Serialized Items (tscfg2100m000) session. If the picture is not present in the Serialized Items (tscfg2100m000) session, the picture is defaulted from the Items (tcibd0501m000) session. Serial Number The serial number of the serialized item. Description The description or name of the code. Search Argument The search key defined for the item. Alternate Serial Number If business partners use their own serial numbers as an alternative to the item's manufacturer's one, the business partner's alternative appears in this field. Note In the Configuration Management Parameters (tscfg0100m000) session, the Display by Alternate Serial Numbers check box determines how LN searches for the serialized items. Installation group The code that identifies the installation group, to which serialized item belongs. This field is filled in automatically in the following cases:
Note If you link a serialized item (that has a physical breakdown) to an Installation group, LN links all the serialized items in the physical breakdown to the same Installation group. Creation Time The time when the serialized item data is created into LN. Owner The sold-to business partner who owns the serialized item. Note
Serialized Item Group The serialized-item group that the serialized item can be classified into. Warranty Template The warranty, if any, that applies to the serialized item. Default value The warranty that is linked to the service item. Status The status of the serialized item's physical breakdown structure. Structure Type The type of physical breakdown structure defined for the serialized item. Allowed values Note
Physical Top Indicates that the item is a physical top item. LN selects this check box if the item is the parent of other physical items, but has no physical parents. The physical top can be different from the actual top, when the actual top is a structure. Note This field is visible only if the Structure Type Usage check box is selected in the Configuration Management Parameters (tscfg0100m000) session. Non-Conformance Report If a check mark is displayed, data is available in the linked session. Top Item The item code of the highest-level serialized item in the physical-breakdown structure, to which this serialized item belongs. Note
Top Serial Number The serial number of the topmost serialized item in this item's physical breakdown. Operations Department The service department that usually carries out the activities on the serialized item. Default value If the serialized item is part of an installation group, the default service department for the item will be the one assigned to the Installation group in the Installation Groups (tsbsc1100m000) session. Preferred Engineer Field Service The service engineer preferred to perform the maintenance for the serialized item. Infor LN defaults this value for the related service orders and service order activities. Note This field is applicable only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session. Preferred Engineer Depot Repair The service engineer preferred to perform the maintenance for the serialized item. Infor LN defaults this value for the related work orders and work order activities. Note This field is applicable if:
Ship-from Business Partner The business partner who carries out the subcontracted service or maintenance work for the item. If the subcontractor (buy-from BP) has several branches, the ship-from BP's branch carries out the subcontracting work. Technical Contact The person at the customer's location who is responsible for technical correspondence regarding the serialized item. Location Address The (code of the) address where the serialized item is located. Originating Order The type of order from which the serialized item is created. Originating Order Line The type of order line from which the serialized item is created. Serialized Item Warranty Terms If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, you can define generic warranty for the item. Generic Warranty The code of the generic warranty. Note This field is applicable only if the Serialized Item Warranty Terms check box is not selected. Description The description or name of the code. Supplier Warranty Template The code of the supplier warranty template. Description The description or name of the code.
Dummy Serials Excluded Filters out the dummy serial numbers. The option is selected by default and therefore the dummy serial numbers are not displayed. Clear Dummy Serial Field Clears the Dummy Serial Number field for the item and its physical breakdown structure.
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