Extended Integration between Project and Service for After Sales
Services
At the time of selling or delivering a product a maintenance
contract is also sold as part of the value added service. In Project, for items that
require service, After Sales Service is linked to the contract deliverable.
When selling the product, you can:
To view and access After Sales Service
You can view the items for which After Sales Service is enabled in the following
sessions:
- Contract Lines (tpctm1110m000)
- Contract Deliverables (tppdm7100m100)
- Contract Deliverables Schedule (tppdm7100m200)
- Backorders (tppdm7100m300)
- Contract Deliverables Monitor (tppdm7100m400)
- Project Shipments (tppin0160m000)
Master data
After Sales Service is enabled for the contract deliverable
only if:
- The Extended Service Integration check box is selected in
the Contract Parameters (tpctm0100m000) session, for the contract line to which the
contract deliverable is linked.
- The Process to Service after Delivery check box is
selected for the item in the Items - Service (tsmdm2100m000) session.
- The Delivery Schedule Present check box must be cleared
in the Contract Deliverables (tppdm7100m100) session.
- The Contains Customer Furnished Material check box must be cleared in the Contract Deliverables (tppdm7100m100) session.
Based on the settings, the after sales service actions are
executed when a delivered after sales service line is processed to Service.