Direct delivery service orders

To generate and process directly delivery service orders:

Step 1.  Delivery Type
  1. Specify a service order and link activities to the service order in the Service Order (tssoc2100m100) session.
  2. Specify a direct delivery line in the Service Order Estimated Material Costs (tssoc2120m000) session and set the Delivery Type field to Supplier Direct Delivery.

At this stage, the status of the service order is Free.

Step 2. Plan the service order

Use the Service Order Resource Planning (tssoc2260m000) session to plan the service order.

These fields from the Purchase Order Parameters (tdpur0100m400) session are copied to the Purchase Order Direct Delivery group box in the Service Order Resource Planning (tssoc2260m000) session:

Step 3. Generate and approve a direct delivery purchase order

When the status of the service order becomes Planned, a direct delivery purchase order is generated in the Purchase Order (tdpur4100m900) session based on the order type and series from the Purchase Order Parameters (tdpur0100m400) session. You must approve the purchase order.

Step 4. Release the service order

Release the service order in the Release Service Orders (tssoc2200m000) session. You cannot receive the direct delivery purchase order before the status of the service order is Released.

Step 5. Receive the direct delivery order

If you use advance shipping notices, receipts for items that are purchased for a direct delivery service order are inserted in the Purchase Receipts (tdpur4106m000) session when you click Receive Direct Delivery Lines in the Shipment Notices (whinh3100m000) session. If you do not use advance shipment notices, you must manually specify the receipts for direct delivery service orders in the Purchase Receipts (tdpur4106m000) session.

You cannot confirm receipts in the Purchase Receipts (tdpur4106m000) session before:

  • The status of the linked service order is Released.
  • The lot and serial set, if lots and serials must be registered, is complete.
Step 6. Communicate the deliveries to Service

Run the Update Sales / Service Order with Delivery Information (tdpur4222m000) session to communicate the item, quantity, lot and serial information back to Service for final receipts.

Step 7. Complete the service order

After all goods are received and all activities are completed on the service order, you can change the service order status to Completed.

Step 8. Send the invoice to the sold-to business partner

After receipts are booked in Procurement and communicated to Service through the Update Sales / Service Order with Delivery Information (tdpur4222m000) session, you can invoice the service order if its status is Costed. You can set the service order status to Costed in the Cost Service Orders (tssoc2290m000) session.

Step 9. Process a direct delivery order

Process the purchase order in the Process Delivered Purchase Orders (tdpur4223m000) session and the service order in the Close Service Orders (tssoc2201m000) session.

Direct delivery service orders and related orders
  • Return orders

    Service engineers who carry out repairs at your sold-to business partner's location, might not use all the parts that are received for the direct delivery service order. In this case, you can directly return the unused materials to the buy-from business partner or to your own warehouse via a direct delivery return order.

    After a service order is set to Completed, and the ActualQuantity is reduced in the Service Order Actual Material Costs (tssoc2121m000) session, use the Return unconsumed Items Direct to Supplier check box to indicate whether you want to return the excess quantity either to your company’s warehouse or directly to the buy-from business partner.

    If parts must be returned to the supplier on completing the order, which you can indicate by selecting the Return unconsumed Items Direct to Supplier check box and specifying a Return Reason in the Service Order Actual Material Costs (tssoc2121m000) session, another material line is automatically generated with the Delivery Type field set to Supplier Direct Return. Next, a direct delivery return purchase order is generated automatically in the Purchase Order (tdpur4100m900) session, based on the Return Order Type for Direct Deliveries field in the Purchase Order Parameters (tdpur0100m400) session.

  • Freight orders

    If you want to use Freight to manage and plan your direct deliveries, you can generate freight orders for direct deliveries. For more information, refer to Generating freight orders for direct delivery service orders.

  • Backorders

    After the status of a service order is Completed, and less is received than ordered, a confirmed backorder is generated automatically. The setting of the Confirm Back Orders automatically check box in the Purchase Order Parameters (tdpur0100m400) session is ignored.

    Note

    • You can change the backorder quantity, delivery date, and delivery address in Service until receipts are executed.
    • You can also generate a freight order for a direct delivery backorder.
    • You cannot cancel a direct delivery backorder in Procurement. You must change the Required Quantity quantity to zero in the Service Order Actual Material Costs (tssoc2121m000) session.
    • You can delete a direct delivery backorder only in Procurement. The deletion is not communicated to Service.

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