To use service contracts

Use the service contract to do the following:

  • Specify the terms and conditions covered by the service contract.
  • Vary the cost parameters to achieve the desired returns (profits).
  • Manage the stages of a service contract.

After you create the service contract, you can perform the price simulations. You can vary the pricing method and the gross margin to calculate and display various final totals and select the most appropriate total.

You can identify a service contract by the various stages the contract undergoes. The status changes after interaction with the business partner. You can use the Service Contracts (tsctm3100m000) session, the detailed sessions, and the print sessions to interact with the business partner.

The status levels to which a service contract can be set are the following:

  • Free
  • Active
  • Expired
  • Canceled
  • Closed
Moving a service contract to history

If the status of a service contract is set to Closed, use the Copy Service Contracts to History (tsctm3280m000) session to select the service contracts to move to history.

Note

The amount of information that is moved to history is controlled by parameter settings in the Contract Management Parameters (tsctm0100m000) session.

Related topics