To cancel service orders

With the Cancel Service Order (tssoc2204m000) session, you can cancel a single service order or cancel all service orders that are defined for a service contract. You must enter a cancel reason and cancel date. Additional cancel text is optional. Printing a process and an error report is optional.

To cancel a service order, you must ensure the following:

  • No actual costs and revenues are recorded on the service order.
  • The service order and related activity lines have a Planned or Released status.
  • If the service order is created for a service contract, the status of the service contract must be Active or Canceled.

After you cancel a service order, the following applies:

  • The status of the service order is Canceled.
  • The reason code, cancel text, and cancel date are filled on the service order.
  • The status of the service order activity is Canceled.
  • The materials that are allocated for the service order are canceled.
  • The warehouse orders that are created for the service order will be canceled if the items/materials are not issued or received yet. If the items/materials are issued or received, return deliveries are created (warehouse orders of type Transfer).
  • If the service order is created from a call, the status of the call is Solved.
  • If tools are needed to carry out the sales order, the tool requirements are deleted from the Estimated Tool Requirements (titrp0111m000) session.
Note

Service orders that are blocked cannot be canceled.

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