Templates for external service order documents
To create a template for external service order documents, take the following steps:
- Start the Service Order Parameters (tssoc0100m000) session.
- Click the Orders tab.
- Click Text Editor button. The Texts dialog box appears.
- Select the appropriate template item:
- Define the template with the variables supported in the
selected template item, as listed below.
- Save the template and exit.
Template variables
Variables for the contact of Installation group:
| $conf.titl | Title |
|---|
| $conf.init | Initials |
| $conf.bfsn | Before
Surname |
| $conf.surn | Surname |
| $conf.suff | Suffix |
| $conf.name | Name |
Variables for the contact of the sold-to business
partner:
| $conf.titl | Title |
|---|
| $conf.init | Initials |
| $conf.bfsn | Before
Surname |
| $conf.surn | Surname |
| $conf.suff | Suffix |
| $conf.name | Name |
| $curr.date | System Date while
printing |
| $order | Order
Number |
| $ordr.desc | Order
Description |
| $clus | Installation group
Code |
| $clus.desc | Installation group
Description |
| $project | Project |
| $project.desc | Project
Description |
| $svcn.desc | Service department
Description |
| $engineer | Service
engineer |
| $duration | Duration of Service
Order |
| $unit | Unit of Duration |
| $appo | Appointment (yes/no) |
| $el.st.tm | Earliest
Start Time |
| $pl.st.tm | Planned Start
Time |
| $pl.fn.tm | Planned Finish
Time |
| $lt.fn.tm | Latest Finish
Time |
| $employee | Sales
Employee |
| $empl.dep | Sales Employee Department
Description |
| $empl.tel1 | Sales Employee Telephone
1 |
| $empl.tel2 | Sales Employee Telephone
2 |
| $empl.mail | Sales Employee
E-mail |
| $refa | Reference A |
| $refb | Reference B |
| $contract | Contract
Code |
| $cntr.desc | Contract
Description |
| $city1 | City 1 of
Company |
| $city2 | City 2 of
Company |
| $numb.app | Number of Appendices (applicable
for repair reports) |
Example
Title: $conf.titl
Initials: $conf.init Before Surname: $conf.bfsn Surname: $conf.surn Suffix:
$conf.suff Name: $conf.name Skill: $skla.desc $city1, $curr.date
Dear customer,
Please be informed that
the service order $order $ordr.desc must be carried out on the $pl.st.tm.
This service order will
be carried out for the Installation group: $clus - $clus.desc.
This service order is
part of the $project $project.desc project.
The service order will
be carried out by the $engineer engineer of the $svcn.desc service department
and will take approximately $duration $unit to be accomplished.
This order falls
financially under contract $contract $cntr.desc.
Yours sincerely,
$employee $empl.dep Tel. 1: $empl.tel1 Tel. 2: $empl.tel2 E-mail: $empl.mail
Detailed information:
Appointment: $appo
Earliest Start Time:
$el.st.tm Planned Finish Time: $pl.fn.tm Latest Finish Time: $lt.fn.tm
Reference A: $refa
Reference B: $refb