Serialized Item 360 (tscfg2100m100)

	Serialized Item 360 (tscfg2100m100) Use this session to, have a complete visibility into serialized items used across the LN Service module. Visibility into a product life cycle of any serialized item enables you to understand efficiently the behavior and even plan actions/maintenance. Note This session is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Note The Replace Serial Number command that starts the Replace Serial Number (tscfg2210m800) session allows you to replace the old serial number with the new serial number, is displayed only when you select the Configuration Status Usage checkbox in the Configuration Management Parameters (tscfg0100m000) session. How to use the Serialized Item 360 (tscfg2100m100) session Select serialized item from the serialized item list. The serialized item details, such as the functional element, life cycle, service area, warranty type and so on, appear in the boxes at top of the session. To view the serialized item details, double-click the serialized item line in the list. You can click the following links, or click the corresponding commands on the appropriate menu: Service Orders: Starts the Service Orders (tssoc2100m000) session. Use this session to view and maintain the service orders. Service Order Activities: Starts the Service Order Activities (tssoc2110m000) session, which you can use to view and maintain the activities of a selected service order. You can view the service order activity, for the selected item. Service Order Activities - History: Starts the Service Order Activities History (tssoc8552m000) session, which you can use this session to view the history data of the service-order activity lines. Service Order Material Lines: Starts the Service Order Actual Material Costs (tssoc2121m000) session, which you can use this session to create, view, and maintain the actual material costs of a service order. You can view the serialized item required for the service order. Service Order Material Lines - History: Starts the Service Order Material Cost History (tssoc8555m000) session, which you can Use this session to view the service-order material costs history data. Work Orders: Starts the Work Orders (tswcs2100m000) session, which you can use to maintain work orders. You can, for example, view the details of the serialized item on which maintenance is carried out. Work Orders - History: Starts the Work Order History (tswcs8520m000) session, which you can use to display the history data of work orders. Work Order Material Lines: Starts the Work Order Material Resources (tswcs4110m000) session, which you can use to add material resources to a work order or to a work order activity. You can view the serialized item that are required to carry out the work order. You can also enter a disassembled item. You can enter an item or a serialized item. Work Order Material Lines - History: Starts the Work Order Material Resource History (tswcs8541m000) session, which you can use to display the history data of work order material resources. Maintenance Sales Order Lines: Starts the Maintenance Sales Order - Part Lines (tsmsc1110m000) session. Use this session to create or modify maintenance sales order lines. Maintenance Sales Order Lines - History: Starts the Maintenance Sales Order History (tsmsc8100m000) session. Use this session to display the history data of the maintenance sales orders. Calls History: Starts the Call History (tsclm8520m000) session. Use this session to display current and history (deleted) calls. Failure Analysis: Starts the Consolidated Failure Analysis (tsclm4110m000) session. Use this session to display both current and history Failure Analysis of Service Order, Maintenance Sales Order and Work Order. Create Service Order: A service order and service order activity is created for the selected serialized item. Starts the Service Order Activity (tssoc2110m100) session. Use this session to view and modify the created service order activity. Customer Claim Lines: Starts the Customer Claim Lines (tscmm1110m000) session. You can use this session to view and maintain the customer claim lines for the selected item. Supplier Claim Lines: Starts the Supplier Claim Lines (tscmm2110m000) session. You can use this session to view and maintain the supplier claim lines for the selected item. Non-Conformance Reports: Starts the Non-Conformance Reports (qmncm1100m000) session. You can use this session to view and maintain the non-conformance reports for the selected item. Related topics Warranties Warranty handling on service order/activity/maintenance sales order Warranty handling on customer claims Handling Serialized Item during Service Order creation/generation Handling Serialized Item (Repair Warranty, Sold-to BP, Physical Breakdown) Handling Serialized Items (Sales Prices/Costs on Invoice Lines and Cost Lines) Service Orders Infor LN selects this check box to indicate that service order data is available for the selected serialized item. Description The description or name of the code. Life Cycle The life cycle of the item. Life Cycle The unit in which the life cycle of the item is expressed. Description The description or name of the code. Maintenance Cycle The period after which the item requires maintenance. Note Maintenance Cycle is applicable to items or serialized items. The maintenance cycle is always equal to or less than the item's life cycle. Maintenance Cycle The unit in which the maintenance cycle of the item is defined. Description The description or name of the code. Location Controlled If this check box is selected, locations are defined for the warehouse. Actual Unit Cost The item's standard unit cost includes material costs, operation costs, and unit cost surcharges. Unit Cost The code of the currency used to calculate the service price for the item. Description The description or name of the code. Service Area The code of service area in which the configurations of this Installation group are located. Description The description or name of the code. Warranty Type The type of warranty attached for a particular item. The warranty types include the following: Supplier Warranty Own/ Dealer's Warranty Non Specific Warranty Serialized ( Item - General ) If this check box is selected, occurrences of the item are serialized items. LN generates the serial numbers by using a mask. You can also enter the serial numbers manually. Item The item or item code part of a serialized item. Picture The serialized item picture, defaulted from the Serialized Items (tscfg2100m000) session. If the picture is not present in the Serialized Items (tscfg2100m000) session, the picture is defaulted from the Items (tcibd0501m000) session. Serial Number The serial number of the serialized item. Description The description or name of the code. Search Argument The search key defined for the item. Related topics Using search keys search argument Alternate Serial Number If business partners use their own serial numbers as an alternative to the item's manufacturer's one, the business partner's alternative appears in this field. Note In the Configuration Management Parameters (tscfg0100m000) session, the Display by Alternate Serial Numbers check box determines how LN searches for the serialized items. Installation group The code that identifies the installation group, to which serialized item belongs. This field is filled in automatically in the following cases: If you link the serialized item to an Installation group in the Installations (tsbsc1110m000) session. If you link the serialized item to a physical breakdown of which the top serialized item is already linked to an installation group. Note If you link a serialized item (that has a physical breakdown) to an Installation group, LN links all the serialized items in the physical breakdown to the same Installation group. Creation Time The time when the serialized item data is created into LN. Owner The sold-to business partner who owns the serialized item. Note If you link the top serialized item in a physical breakdown to an Installation group, LN enters the sold-to business partner of the installation group in this field and disables the field. The serialized items related to the top serialized item have the same sold-to business partner. If the Installation group that the top serialized item is linked to has its Ownership Department field populated (in the Installation Groups (tsbsc1100m000) dynamic session), this field will be empty and unavailable. To enable this field, clear the Ownership Department field in the Installation Groups (tsbsc1100m000) session. Serialized Item Group The serialized-item group that the serialized item can be classified into. Warranty Template The warranty, if any, that applies to the serialized item. Default value The warranty that is linked to the service item. Status The status of the serialized item's physical breakdown structure. Related topics Configuration Status Structure Type The type of physical breakdown structure defined for the serialized item. Allowed values Structure Type Note This field is visible only if the Structure Type Usage check box is selected in the Configuration Management Parameters (tscfg0100m000) session. The value in this field is set to Structure if the Item is not defined in the Items - Service (tsmdm2100m000) and the Items (tcibd0501m000) sessions. Physical Top Indicates that the item is a physical top item. LN selects this check box if the item is the parent of other physical items, but has no physical parents. The physical top can be different from the actual top, when the actual top is a structure. Note This field is visible only if the Structure Type Usage check box is selected in the Configuration Management Parameters (tscfg0100m000) session. Non-Conformance Report If a check mark is displayed, data is available in the linked session. Top Item The item code of the highest-level serialized item in the physical-breakdown structure, to which this serialized item belongs. Note The top serialized item is displayed in this field after its status is set to Active. Each time the physical breakdown is changed, the top serialized item is updated. Top Serial Number The serial number of the topmost serialized item in this item's physical breakdown. Service Department The service department that usually carries out the activities on the serialized item. Default value If the serialized item is part of an installation group, the default service department for the item will be the one assigned to the Installation group in the Installation Groups (tsbsc1100m000) session. Preferred Engineer Field Service The service engineer preferred to perform the maintenance for the serialized item. Infor LN defaults this value for the related service orders and service order activities. Note This field is applicable only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session. Preferred Engineer Depot Repair The service engineer preferred to perform the maintenance for the serialized item. Infor LN defaults this value for the related work orders and work order activities. Note This field is applicable if: The Depot Repair check box is selected in the General Service Parameters (tsmdm0100m000) session. The Use Assignments in Work Orders check box is selected in the Work Order Parameters (tswcs0100m000) session. Ship-from Business Partner The business partner who carries out the subcontracted service or maintenance work for the item. If the subcontractor (buy-from BP) has several branches, the ship-from BP's branch carries out the subcontracting work. Technical Contact The person at the customer's site who is responsible for technical correspondence regarding the serialized item. Location Address The (code of the) address where the serialized item is located. Originating Order The type of order from which the serialized item is created. Originating Order Line The type of order line from which the serialized item is created. Serialized Item Warranty Terms If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, you can define generic warranty for the item. Generic Warranty The code of the generic warranty. Note This field is applicable only if the Serialized Item Warranty Terms check box is not selected. Description The description or name of the code. Supplier Warranty Template The code of the supplier warranty template. Description The description or name of the code. Dummy Serials Excluded Filters out the dummy serial numbers. The option is selected by default and therefore the dummy serial numbers are not displayed. Clear Dummy Serial Field Clears the Dummy Serial Number field for the item and its physical breakdown structure. Service Order Activities Starts the Service Order Activities (tssoc2110m000) session. Use this session to view and maintain the activities of a selected service order. You can view the service order activity carried out for the selected item. Service Order Activities - History Starts the Service Order Activities History (tssoc8552m000) session. Use this session to view the history data of the service-order activity lines. Service Order Material Lines Starts the Service Order Actual Material Costs (tssoc2121m000) session. Use this session to create, view, and maintain the actual material costs of a service order. You can view the serialized item required for the service order. Work Orders Starts the Work Orders (tswcs2100m000) session. Use this session to maintain work orders. You can view the details of the serialized item on which maintenance is carried out. Work Orders - History Starts the Work Order History (tswcs8520m000) session. Use this session to display the history data of work orders. Work Order Material Lines Starts the Work Order Material Resources (tswcs4110m000) session. Use this session to add material resources to a work order or to a work order activity. You can view the serialized item that are required to carry out the work order. You can also enter a disassembled item. You can enter an item or a serialized item. Work Order Material Lines - History Starts the Work Order Material Resource History (tswcs8541m000) session. Use this session to display the history data of work order material resources. Service Contract Lines Starts the Contract Configuration Lines (tsctm1110m300) session. Use this session to maintain the configuration that is covered by the service contract. Contract Quotation Lines Starts the Contract Quotation Configuration Lines - History (tsctm8520m100) session. Use this session to maintain the history of the configuration covered by the service-contract quotation. Maintenance Sales Order Lines Starts the Maintenance Sales Orders (tsmsc1100m000) session. Use this session to create or modify maintenance sales order lines. Maintenance Sales Order Lines - History Starts the Maintenance Sales Order History (tsmsc8100m000) session. Use this session to display the history data of the maintenance sales orders. Field Change Order Lines Starts the Field Change Order Lines (tssoc5110m000) session. You can use this session to create, maintain, or view the FCO lines for a selected field change order (FCO). Call History Starts the Call History (tsclm8520m000) session. Service Item Details Starts the Items - Service (tsmdm2100m000) session. Use this session to define default service values for items. Service Orders Starts the Service Orders (tssoc2100m000) session, Use this session to view and maintain the service orders. Print Serialized Items Starts the Print Serialized Items (tscfg2400m000) session. Use this session to print the serialized items. Create Call Starts the Call (tsclm1100m000) session. Use this session to register new calls and to maintain call details, including general data, business partner data, routing data, and diagnosis data. Create Service Order Starts the Service Order Activity (tssoc2110m100) session. Use this session to view and modify the service order and service order activity created for the selected serialized item. Create Work Order Starts the Work Order (tswcs2100m100) session. Use this session to view, maintain and create work orders. Production BOM Starts the Bill of Material (tibom1110m000) session. Use this session to define a bill of material (BOM) (BOM) for manufactured items or purchased items. Physical Breakdown Log Starts the Physical Breakdown Log (tscfg2515m000) session. Use this session to display the installations and/or removals of child items to/from a serialized item's physical breakdown. Physical Breakdown Starts the Physical Breakdowns (tscfg2110m000) session. Update Engineer and Location Address... Starts the Update Engineer and Location Address (tscfg2700m000) session. Use this session to replace or update an engineer with a new engineer. This session also can be used to replace or update a location address. Serial Tracking - Overview Starts the Serial Tracking - Overview (whltc5515m000) session. Delete Physical Breakdown Starts the Delete Physical Breakdown (tscfg2210m600) session. Use this session to delete either an entire physical breakdown, or specific parts from a physical breakdown. Service Resolution - Probability Analysis Starts the Service Resolution - Probability Analysis (tsclm3150m000) session. Change Ownership Starts the Change Ownership of Serialized Item (tscfg2205m000) session. Use this session to change the ownership of a serialized item.