After Sales Service (tstdm5600m000)

Use this session to view the details the object for which the after sales actions must be executed. You can also view the default values for the actions defined for the After Sales Service lines. The objects are:

  • Sales Order
  • Sales Quotation
  • Contract Deliverable

 

Order
The type of object to which the After Sales Service instance is linked.

Allowed values

Business Object
The business object to which the After Sales Service instance is linked such as a Sales Order, Quotation or a Project.
Sales Office
The code of the sales office linked to the related sales order, sales quotation or the contract deliverable.
Description
The description or name of the code.
Internal Sales Representative
The internal sales representative who sells the item.
Description
The description or name of the code.
Sold-to Business Partner
The sold-to business partner to whom the item is sold.
Description
The description or name of the code.
Process to Service
If this check box is selected, the After Sales Service lines must be updated to Service.
Note

This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Create Physical Breakdown
If this check box is selected, a physical breakdown structure is created for the After Sales Service lines.
Note

This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Physical Breakdown Source
The source based on which the new physical breakdown structure is created.
Note

This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Service Department
The code of the service department linked to the After Sales Service action.
Note

This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Link to Installation Group
If this check box is selected, the after sales lines created for the business object are linked to an installation group during the processing.
Installation Grouping Criteria
Indicates the criteria to group the After Sales Service lines into an installation group.
Matching Installation Group
Series for Installation Groups
The series used to create an installation group. The After Sales Service lines are linked to this installation group during the processing.
Installation Group
The installation group to which the item is linked.
Note

LN defaults this value to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Description
The description or name of the code.
Create Service Contract
If this check box is selected, a new service contract is created when the After Sales Service lines are processed.
Note
  • This value is defaulted from the Contract Management Parameters (tsctm0100m000) session.
  • This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.
Series for Service Contract
The series used to generate a service contract.
Note
  • This value is defaulted from the Number Group field on the Service Contract tab in the Contract Management Parameters (tsctm0100m000) session.
  • This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.
Contract Template
The code of the contract template used to generate the service contract.
Note
  • This value is defaulted from the Default Contract Template field in the Contract Management Parameters (tsctm0100m000) session.
  • You can select a contract template for which the Service Office is not specified in the Contract Templates (tsctm0150m000) session. If specified, the service office must be same as the Service Department specified in this session.
  • This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.
Description
The description or name of the code.
Contract Line Configuration
The context based on which the contract configuration lines must be generated.
Note

LN defaults this value to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.

Contract Type
The default contract type used for the service contract.
Note
  • This value is defaulted from the Contract Management Parameters (tsctm0100m000) session.
  • You must specify this value if the Create Service Contract check box is selected.
Description
The description or name of the code.
Warranty Template
The warranty template used for the service item data or service serialized item.
Note
  • You can use only the warranty template of the type Own or Non Specific Warranty.
  • This value is defaulted to all the After Sales Service lines linked to the business object in the After Sales Service Lines (tstdm5101m000) session.
Description
The description or name of the code.

 

Process
Processes the After Sales Service lines.