Service Order Activities (tssoc2110m000)Use this session to view and maintain the activities of a selected service order. Use the following options to view the related orders within the service package and the related orders originating from the packages such as Purchase, Manufacturing and Warehouse:
Graphical Browser Framework allows you to view Multi level relations of the orders. You can view the details using the following options:
Note You can view the Required Skills option, only if the Skill checkbox is selected in the General Service Parameters (tsmdm0100m000) session. Use the Recalculate Price/Discounts Entire Order option to retrieve the default prices of the cost and invoice lines related to the service order or activity line from the service contract. This option is disabled if the price of the related cost lines, activities and invoice lines cannot be modified. This session can also be viewed as a satellite session in the Service Order (tssoc2100m100) session. Integration with Infor LN Quality Infor LN allows you to create non-conformance reports for service objects, using the Create Non-Conformance Report option on the Action menu. The Non-Conformance Reports (qmncm1100m000) session is invoked, wherein you can create the report for the service object. Infor LN allows you to link non-conformance reports for service objects, using the Link Non-Conformance Report option on the Action menu. The Non-Conformance Reports (qmncm1100m000) session is invoked, wherein you can select the report to be linked to the service object. You can use the Unlink Non-Conformance Report option on the Action menu to unlink the Non-Conformance report. The Related Orders - Non-Conformance Reports (tsmdm4500m100) session is invoked, wherein you can select the report to be unlinked. Note
Service Order The (number of the) service order for which the activities are
listed. Description If the service order is created for an external customer, this
field displays the name of the sold-to business partner. If the service order is created for an internal business partner, this field displays the description of the service department that carries out the service order. Service Order Status The service order's current status. Allowed values Activity Line Number The smallest unit of activity that can be carried out for a
service order. Multiple activities can be defined per service order. This can
be useful, for example, to combine calls with planned maintenance activities. Default value The activity-line number enables you to define more than one activity for a service order. Activity Status The current status of the service order activity. Allowed values Reference Activity The (code of the) reference activity listed for the service
order. If the reference activity has an inspection template (maintained in the Reference Activity - Measurement Types (tsacm3160m000) session), the inspection template's measurements are used to add inspection lines in the Inspections (tscfg3100m000) session, for the service order. Note Any requirements (material, labor, other) listed for the reference activity are added to the cost lines of the service order. Allocated Engineer The employee who carries out the service order activity. Note
Preferred Engineer The preferred service employee to execute the service order
activity. Note
Description The description or name of the code. Service Car The code of the service car used for the service order activity. Note
Description The description or name of the code. Description A brief description of the service order activity. Search Argument The service order activity's search key. Activity Group activity group. The Activity Group can be
used only if the parameter in Activiity Management Use Activity Groups field is ON. Service Type The service type of the service order activity. Note If the Service Type specified on the Service Orders (tssoc2100m000) session is of type repair warranty, Infor LN defaults this value from the service order header. You can define a service type as repair warranty in Service Order Parameters (tssoc0100m000) session. Coverage Type The (code of the) service order activity's coverage type. Installation Group The Installation group to which the item (on which the service
order activity is carried out) belongs. Item The item on which the service order activity is carried out. Note Infor LN defaults this value from the service order header. Serial Number The serial number of the item on which the
activity is carried out. You can also specify the serial number. Following are
the two possible conditions: When the item number is specified
When the item number is not specified
Note
Effectivity Unit A reference number, for example a sales order line or a project
deliverable line, that is used to model deviations for a unit effective item. Alternate Serial Number The serialized item's BP identification number. Note You can specify this number in the Serialized Items (tscfg2100m000) details session. Pricing Contract Change The number that identifies the active contract change number at
the time of linking. The order uses the contract terms that are activated for
this contract change number. Downtime Ratio The activity's downtime ratio. Default value The downtime ratio specified for the reference activity in the Reference Activities (tsacm1101m000) details session. VAT Based On If this check box is selected, VAT calculation is based on goods or
services. Allowed values Note Depending on the option chosen, LN will determine defaults for the tax country and the tax code. Coverage Contract A sales agreement between a service organization and a customer
for a specific period, that states the configurations (installation groups or
serialized items) to be maintained, the coverage terms, and the agreed price. Activity Duration The amount of time it takes to carry out the activity. Default value The duration specified for the reference activity, in the Reference Activities (tsacm1101m000) details session.
Note
Activity Duration The unit used to express the activity's duration. Planned Start Time The time planned for the activity to start. Note
Planned Finish Time The time planned for the service order activity to finish. Note
Adjust Dates from Assignments If this check box is selected, and the assignment is updated:
Note
Earliest Start Time The earliest time that any physical machinations required by
the service order activity, can be started. For example, delivery of the
required materials.
Note You cannot maintain this field if the activity is generated from:
Latest Finish Time The time at which any physical machinations required by the
service order activity must be finished, for example, the return of unused
materials to the warehouse.
Note You cannot maintain this field if the activity is generated from:
Latest Solution Start Time If the service order activity is generated from a call
transferred from Call Management, this field displays the time by which the support engineer
must have started solving the call, which is determined in the Calls (tsclm1500m000) session. Latest Solution Finish Time If the service order activity is generated from a call
transferred from Call Management, this field displays the time by which the support engineer
must have finished solving the call, determined in the Call (tsclm1100m000) session. Actual Start Time The time when the service order activity was actually started. Note You can only maintain this field if the order status is Released. Actual Finish Time The time when the service order activity was actually finished. Note You can only maintain this field if the order status is Released. Coverage Time If a warranty or contract is valid for the item on the date
displayed in this field, the service order activity's costs are covered by the
valid contract or valid warranty. Default value
Estimated Sales Price The estimated sales price for the service order activity,
before the activity is Released. Note
Subcontracted If this check box is selected, the activity of the service order is sub
contracted. Supply Material to Subcontractor If this check box is selected, the subcontracted item is supplied to the
subcontractor. Note
Create Purchase Requisition If this check box is selected, purchase requisition can be generated as the
subcontractor is not identified for the activity. Note
Subcontractor The code of the buy-from business partner who carries out any subcontract work required for the service order activity. Note
Default value The buy-from business partner selected for the reference activity in the Reference Activities (tsacm1101m000) details session. Item Subcontracting The service item code, cost item or subcontracted
service item code, used to itemize the subcontract work carried out for the
reference activity. Note
Purchase Requisition/ Line The code of the purchase requisition order and the
line. Note This field is applicable only if:
Slash Character The purchase requisition order line number. Note This field is applicable only if:
Purchase Order/ Line The purchase order of the
activity's subcontracted work, which LN generates when you run global SRP for the service
order. Note LN uses the purchase order series you specify in the Service Order Resource Planning (tssoc2260m000) session to generate the purchase order. Slash Character The purchase order line for the
activity's required subcontract work. Checklist The checklist used to carry out the service order activity. Default value The checklist specified for the reference activity in the Reference Activities (tsacm1101m000) details session. Planned Activity If the service order activity is generated from a maintenance
plan's activity in Service Planning & Concepts module, this field displays the code of the
planned activity. Planned Activity If the service order activity is generated from a maintenance
plan's activity in Service Planning & Concepts module, this field displays the activity
sequence number of the planned activity. Field Change Order If the service order activity is generated from a field change order (FCO),
this field displays the number of the FCO that generated the service order
activity. Field Change Order Item FCO item is the item for which the Field Change Order is
generated. Measurement Type The code of the measurement that triggers the service order
activity in a use-based maintenance (UBM) schedule. Default value The measurement specified for the reference activity. Note You can only maintain this field if the service order activity status is Free or Planned. Actual Down Time The actual downtime. Project The code that uniquely identifies the project to which the service order/service order activity line is
linked. Note Infor LN defaults the value in this field from the Service Orders (tssoc2100m000) session. Problem Call If the service order activity is generated by a call
transferred from the Call (tsclm1100m000) session, this field displays the call number that
generated the service order activity. Response Type The (code of the) response times that determine the time
periods within which the call that generated the service order activity must be
solved. Default value The response time code selected for the call in the Call (tsclm1100m000) session. Note You can only maintain this field if the service order activity status is Free or Planned. Customer Priority The priority assigned to the customer (sold-to business
partner), which is used to determine the priority factor. Default value The priority given to the call's customer in the Calls (tsclm1500m000) session. Serialized Item Priority The serialized item's priority, which is used to determine
the priority factor. Default value The priority given to the serialized item in the Call (tsclm1100m000) session. Problem Priority The priority given to the call's problem, which is used to
determine the priority factor. Default value The priority given to the call's problem in the Call (tsclm1100m000) session. Note This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Reported Problem The problem reported by the customer. Note This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Description The description or name of the code. Expected Problem The problem expected by the service engineer. Note This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Description The description or name of the code. Expected Solution The solution to the Expected Problem as determined by the service engineer. Note This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Description The description or name of the code. Actual Problem The (code of the) call's problem that service order activity
is supposed to solve. Default value The problem code selected for the call in the Call (tsclm1100m000) session. Note This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Description The description or name of the code. Actual Solution The code of the solution to the call's problem. Default value The solution code selected for the call in the Call (tsclm1100m000) session. Note This field is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Description The description or name of the code. Service Kit The service kit that supplies the necessary materials and/or
Service tools needed to carry out the service order activity, and solve the
call that promoted the activity. Note You can only maintain this field if the activity status is Free or Planned. This field is cleared and inactive if the Use Service Kits for Calls check box in the Service Order Parameters (tssoc0100m000) session is not selected. Call Text If this check box is selected, a text is present. Note This text is created in the Call (tsclm1100m000) session. Solution Text If this check box is selected, a text is present. Note The solution text is added in the Call (tsclm1100m000) details session. Master Routing The master routing code that was used to generate the service order
activity. Note The master routing is used in the service order only if the Use Master Routing check box is selected in Service Order Parameters (tssoc0100m000) session. Routing Option Routing Options that were used to generate the service order
activity. Master Routing Operation The master routing operation, on which the service order
activity is based. This enables the relevant operation duration to be retrieved
if the master routing duration is used, to determine the activity duration,
during creation of service order activity. Note
Routing Option The description of the routing option. Pricing Contract The contract linked to the service order line for which
contract price is defined. Pricing Contract Line Contract configuration line liked to the service order line for
which contract price is defined. Pricing Method The pricing method that LN uses to invoice the service order. Allowed values Note If the Pricing Method field is set to Fixed Activity Price, a record is crated in Service Order Fixed Prices (tssoc2115m000) session. Sales Price The sales price of the service order activity. Note
Currency The currency in which the sales price is expressed. Price Origin The origin from which the sales price is retrieved. Allowed values Default value Not Applicable Material Issue Constraint The level at which, the material must be shipped
completely. Allowed values Note
Contract Ignored If this check box is selected/cleared, the following are the
possible scenarios:
Note This is a display field. This field is visible only if the Use Prices in Service Contracts check box is selected in the Contract Management Parameters (tsctm0100m000) session. Warranty Type The type of warranty applicable to the cost lines linked to the
service order activity. Allowed values Warranty The code of the warranty applicable to the cost lines of the
service order activity. Note This field is mandatory if the Warranty Type is set to a value other than No Warranty. The value in this field cannot be modified if the Order Activity Status is set to Costed and/or the Status of the cost line is set to Costed. If the Order Status is set to Costed, the value in this field can be modified until it is allowed by invoicing. Service Area The code of the service area. Note To default the value in this field, Infor LN considers the following search path:
Material Inventory Check Status The overall inventory status for all the material lines
belonging to the activity. Allowed values ATP Inventory Available Indicates if the inventory for the material line belonging to
the activity is available, calculated by the ATP check. Available Date Latest ATP Date for all the material lines belonging to the
activity. Checked On Date Latest ATP Check On Date for all the material lines belonging
to the activity. Planned Inventory Available Indicates if the inventory for all the material lines
belonging to the activity is available, calculated by the Planned inventory
check. Available Date Latest Planned Available Date for all the material lines
belonging to the activity. Checked On Date Latest Planned Check On Date for all the material lines
belonging to the activity. On Hand Inventory Available Indicates if the inventory for all the material lines
belonging to the activity is available, calculated by the On Hand inventory
check. Checked On Date Latest On Hand Check On Date for all the material lines
belonging to the activity. Ship-To Ship-to Business Partner Note
Ship-to Address The address of the ship-to business partner. Note
Ship-to Contact The contact details of the ship-to business
partner. Ship Materials To The address type used as the shipping address on the material
cost line related to the order. Note
Allowed values
Insert in Details Creates a new service order activity. View Details Starts the service order activity details session. Print Draft Invoice Use this option to print the draft invoice. This option is available when :
Note
Set Activity to Completed Sets the status of the service order activity to Completed. Set Activity to Costed Sets the status of the service order or service-order activity
to Costed. Configuration Tree Use this option to view the list of Installation groups for a
particular Sold-to-BP represented in the graphical form. Calculate If you use this option and you enter the planned end date, the
planned start date is calculated backwards using activity duration and
availability by calendars. The calendars are selected from the serialized
items, if specified, or else from the Installation group. If no calendars are
defined for the durations concerned, ERP displays an error message. If the
planned end date is not calculated, no activities are planned. Calculate If you use this option and you enter the planned start date,
the planned finish date is calculated forwards using activity duration and
availability by calendars. The calendars are selected from the serialized
items, if specified, or else from the Installation group. If no calendars are
defined for the durations concerned, ERP displays an error message. If the
planned start date is not calculated, no activities are planned. Determine Sums up the Reference Activity duration mentioned in the
Configuration Lines and updates the Duration field on the Service Order
Quotation header. If the Use Master Routing Activity Duration in Field Service check box is selected and the Type of Duration is set to Activity Duration in the Operations (tsacm2100m100) session, the duration of a master routing operation for field service must be considered first to populate the duration of the derived service order activity. Else, the duration of the reference activity is used. Related Orders To Starts the Graphical Browser Framework that displays the orders
which originate from the current order. Related Orders From Starts the Graphical Browser Framework that displays the orders
from which the current order originates. Generate Call Use this option to generate a call that originates from this
Service Order Activity. Required Skills Starts the Required Skills by Activity (tstdm2111m000) session.
You can view this option, only if the Skill checkbox is selected in General Service Parameters (tsmdm0100m000) session. Link / Unlink Project Use this option to link or unlink the activity line to the
project header. Link / Unlink Contract Allows the user to link or unlink the service contract with the
pricing terms.
Fixed Price Starts the Service Order Fixed Prices (tssoc2115m000) session This option is enabled only if the Pricing Method field is set to Fixed Activity Price.
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