The date and time from which the parameters are valid. The
parameters are valid up to the effective date of the most recent parameter
setting.
Call Parameters (tsclm0100m000)This session contains:
To view or change the current parameters, double-click the set without an effective date that appears at the top of the list. The Call Parameters (tsclm0100m000) details session starts. If you make changes and save the new parameter setting, LN performs the following actions:
Note By default, the Description field contains the date and time when the previous parameter setting was saved. To avoid confusion, if you change the parameters, change or delete the default Description text. The Probability Analysis tab is displayed only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session.
Effective Date The date and time from which the parameters are valid. The
parameters are valid up to the effective date of the most recent parameter
setting. Description The description of the parameter set, for example, the reason
why the previous setting was changed. Delete Transaction Log After Accepting Call If this check box is selected, the following
applies:
Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Transaction log Automatic Call Document If this check box is selected, LN automatically prints the call
document report when the call is registered. If this check box is cleared, call document reports will only be printed by manual (user) request. Device The type of device used to print the call document. Note You can only maintain this field if the Automatic Call Document check box is selected. Matching Service Order Numbers If this check box is selected, when you generate a
service order for a call, the service order number will match the call number
from which it is generated. If this check box is cleared, the number of a service order generated from a call can differ from the number of the call from which it is generated . Matching Maintenance Sales Order Numbers If this check box is selected, when you generate a
maintenance sales order for a call, the maintenance order number will match the
call number from which it is generated. If this check box is cleared, the number of a maintenance sales order generated from a call can differ from the number of the call from which it is generated. Number Group Calls The default number group used when
registering a call. Use Master Routing If this check box is selected, master routing is available for generating service activities when an order is
generated for the call. Invoice after Call If this check box is selected, calls will be invoiced
if other requirements such as invoice-to BP and invoice time limits, are
satisfied. If this check box is cleared, calls will not be
invoiced. Note If the Invoice after Call check box is selected, the Time Interval field must be mandatorily filled. Time Interval The invoice interval used to
invoice customers for calls in the Call Management module. Cost Component The default cost component used when
invoicing call costs. Coverage Type The default coverage type when
registering a call. Path for Labor Rate The first level of the search path that is used to retrieve the labor rate. The labor rate can be selected from:
Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Search paths Slash Character The second level of the search path that is used to retrieve
the labor rate. Slash Character The third level of the search path that is used to retrieve the labor rate. Response Type The default response time for all calls
in the Call Management module that are not covered under any contract, or whose sold-to BP does not
have a default response time. Note If the Response Type field is filled, the Time Unit field must be mandatorily filled. Time Unit The default unit that is used to:
Priority Definition Indicates whether the Solution Start Period or the Solution Finish Period should be considered when calculating times at the service
order level. This setting is also used to calculate the actual time left to
solve a call. Use Priorities in Reaction Time Calculation If this check box is selected, priorities are used,
with the call's response times, to calculate
a call's reaction time, solution start time, and solution finish time. If this check box is cleared, priorities are not used to calculate a call's reaction time, solution start time, and solution finish time. Only the call's response times are used. Time Fence The time period that determines whether a call will be
considered a bad fix. Note The time fence starts from the time that the original call's status was changed to Solved. Time Fence The unit used to define the time fence value. Timer Timer Start on new entry Indicates when the timer must start if a new call is
registered in the Call (tsclm1100m000) session. The following are the
available values:
Update Time Spent Indicates when LN must update the time that you spent on a call. The following are
the available values:
Priority The priority attached to a bad fix, selected from the Priorities (tcmcs0170m000) session. Note If, in the Call Parameters (tsclm0100m000) session, the Use Priorities in Reaction Time Calculation check box is selected, the bad fix priority is used to calculate the call's priority factor. Time Fence The additional period of time after which a call is considered
a deferred call. Note The unit for this time period is specified in the Time Duration Unit field in the General Service Parameters (tsmdm0100m000) session. Activity Duration The default duration used when a call is transferred to a service order if the
duration on the call header is 0. [ ] The unit used to specify the time fences for deferred calls and for the duration of field
service activities. Actual Problem and Solution required to solve the Call If this check box is selected, you must specify Actual Problem and Actual Solution in the Call (tsclm1100m000) session. This data is mandatory to solve normal calls
in the Call (tsclm1100m000) session, calls transferred to service orders in the Service Orders (tssoc2100m000) session, and calls transferred to maintenance sales
orders in the session Maintenance Sales Orders (tsmsc1100m000). If this check box is cleared, the Actual Problem and Actual Solution fields in the Call (tsclm1100m000) session need not to be specified. Block if Credit Limit is Exceeded If this check box is selected, LN blocks the call if the credit
limit of the invoice-to BP is exceeded. If this check box is cleared, the call will not be blocked, even if the credit limit of the invoice-to BP is exceeded. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Block if Credit Review is Overdue If this check box is selected, LN blocks the call if the credit
review of the invoice-to BP is overdue. If this check box is cleared, the call will not be blocked. even if the credit review of the invoice-to BP is overdue. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Block If Invoice is Overdue If this check box is selected, LN blocks the call if the
invoice-to BP has an overdue invoice amount. If this check box is cleared, the call is not blocked, even if the invoice-to BP has an invoice amount overdue. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks If Business Partner is Doubtful If this check box is selected, LN blocks the call if the
invoice-to BP is doubtful. If this check box is cleared, the call is not blocked, even if the invoice-to BP is doubtful. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Signal if Credit Limit is Exceeded If this check box is selected, LN alerts the user if the credit
limit of an invoice-to BP is exceeded. If this check box is cleared, no signal is given, even if the credit limit of the invoice-to BP is exceeded. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Signal If Credit Review is Overdue If this check box is selected, LN alerts the user if the credit
review of the invoice-to BP is overdue. If this check box is cleared, no signal is given, even if the credit review of the invoice-to BP is overdue. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Signal If Invoice is Overdue If this check box is selected, LN alerts the user if the
invoice-to BP has an overdue invoice. If this check box is cleared, no signal is given, even if the invoice-to BP has an overdue invoice. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Signal If business partner is Doubtful If this check box is selected, LN alerts the user if the
invoice-to BP is doubtful. If this check box is cleared, no signal is given, even if the invoice-to BP is doubtful. Performance aspects The setting of this field could affect system performance and database growth. For more information, refer to Order signals and blocks Search Based on When a new call is registered, LN searches for
existing calls. Allowed values Registered If this check box is selected, calls with the Registered status are considered. Assigned If this check box is selected, calls with the Assigned status are considered. In Process If this check box is selected, calls with the In Process status are considered. Transferred If this check box is selected, calls with the Transferred status are considered. Solved If this check box is selected, calls with the Solved status are considered. Time Fence Specify the time fence to select the solved calls. LN selects only those
calls solved in the time frame you specify. Example If you select 1 month as the time tence, LN searches the calls that have been accepted in the past month. Time Fence Select the time unit. Accepted If this check box is selected, the existing calls with the Accepted status are considered. Time Fence Specify the time fence to select the accepted calls. LN selects the accepted
calls in the time frame you specify. Example If you select 1 month as the time tence, LN searches the calls that have been accepted in the past month. Time Fence Select the time unit. Problem Priority The problem priority. Note LN defaults this value in the Call (tsclm1100m000) session, only if the priority is not defined for the Problem in the Problems (tsclm3130m000) session. Description The description or name of the code. Business Partner Priority The priority defined for the business partner. Note LN defaults this value in the Call (tsclm1100m000) session, only if the priority is not defined for the Sold-to Business Partner in the Sold-to Business Partner (tccom4110s000) session. Serialized Item Priority Note LN defaults this value in the Call (tsclm1100m000) session, if the priority is not defined for the Serialized Item in the Serialized Items (tscfg2100m000) session.
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