| Work Order (tswcs2100m100)Use this session to to view, maintain and
create work orders. You can carry out a number of logistic tasks that relate to
the work order and work order activities in this
session. Use the following options to view the related orders within Service and the related
orders originating from the packages such as Purchase, Manufacturing and Warehousing: Related To: Starts the Graphical Browser Framework that displays the
orders which originate from the current order. Related From: Starts the Graphical Browser Framework that displays the
orders that originate from the specific order.
Graphical Browser Framework allows you to view Multi level
relations of the orders. You can view the details using the following
options: View Details: Use this option to view the details of the related
order. Reverse Tree: Use this option to start the Graphical Browser Framework in
reverse mode starting from the order you select. For example, if you open
Graphical Browser Framework in Related To mode, you can use the reverse option
to view the orders in the Related From mode.
Note LN defaults the project pegging data is this session from the Maintenance Sales Order - Part Maintenance Lines (tsmsc1110m100) session. The costing
breaks functionality enables you to redirect cost from one level to
another. The Diagnosis group box is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. For more information on the satellite and the MMT sessions,
refer to: You can carry out the following tasks: - View, maintain and create Work Orders. To create a new work
order, you can use the New button on the toolbar. The relevant details must be
entered and the record must be saved.
- View, maintain and create Work Order Activity. For each work
order, you must enter at least work order activity. The addition of a work
order activity is imperative for the execution of the work order.
- View, Maintain and Create Material and Other Resources.
- View, Maintain and Create Measurements and Hours Accounting.
Work Order The series code that identifies the work order. Note You can define the
series defined for the work order number group in the First Free Numbers (tcmcs0150m000) session. The number group for work orders is set in
the Work Order Parameters (tswcs0100m000) session. Work Order number cannot be
modified after the creation of the order. Order Origin The origin of the work order. Batch Repair If this check box is selected, the item is repaired as a part of a
batch. Item The item on which maintenance must be carried out. You can
enter an anonymous item, or a serialized item. Note - The item must be
identified as a repairable item in the Items - Service (tsmdm2100m000) session.
- If the work order
status is Free and the Label field is empty, you can add or change the item.
- If the item code is
unreadable, you can leave this field empty and fill in a free description in
the Label field.
- For batch repair work orders, you can only include the
serialized items with status set to Defective.The item must be of the type Serialized Item in the Inventory Planning module
in LN, Common and Service
Actual Quantity The maintained quantity. Note For batch repair work orders, the maintained quantity is
equal to the number of items with status set to Working Condition on a batch repair material line. Serial Number The serial number of the
serialized item. You can manually enter the serial number. Following are the
two possible conditions: When the item number is specified - Enter the serialized
item's existing serial number. Alternatively, you can use the browse arrow to
select the serial number from the Serialized Items (tscfg2100m000) session.
- Enter a new serial
number for the item. If you click Generate, Service creates a serialized item based on a mask.
When the item number is not specified - A serial number can be linked to one or more serialized
items. When you enter the serial number that is linked to more than one
serialized item, the Serialized Item (tscfg2100m000) session opens displaying
all the items to which that serial number is linked. You can select any
serialized item from the list. When you select the serialized item, the
Description, Quantity, and Department fields are populated.
- When you enter the serial number linked to only one
serialized item, the Item, Description, Quantity, Department fields are
populated.
Note In case the serial number entered is incorrect, LN displays an error
message. Note If the work order
has the Free or Planned status, you can
change the item's serial number. If, in that case, the work order was derived
from a maintenance sales order, the
new serial number will also be reflected in the Maintenance Sales Control module. Label If you cannot identify the item by an item code, for example,
if the item code is unreadable, in this field, you can enter a free description
to identify the item. You can also enter a Functional Element. Note - If the work order
status is Free and the Item field is empty, you can add or change the label.
- If you create the
work order from a maintenance sales order or
as a related order from a work order, you cannot change the label.
- The label must be empty if the item is filled.
Department The service department that is responsible for carrying out
maintenance on the item. Note In most cases, you
will use the (serialized) item's default main service department. You can only
change the main service department if the work order has the Free status. Description The description of the department. Preferred Engineer The preferred service employee for the work
order. Note - This field is applicable only if the Use Assignments in Work Orders check box is selected in the Work Order Parameters (tswcs0100m000) session.
- This field is enabled if the status of the activity is set
to Free, Planned, or Released.
- This value is defaulted from the Call (tsclm1100m000) session during the creation of the work order. If the
work order is related to a part maintenance line that is generated from a
call.
- Else, Infor LN uses the following search logic to default this
value:
- The Preferred Engineer Depot Repair field in the Serialized Items (tscfg2100m000) session.
- The Preferred Engineer Depot Repair field in the Installation Groups (tsbsc1100m000) session.
Description The description or name of the code. Project The project to which the cost is pegged. Note The Project Cost Account to which cost is pegged is a
combination of Project, Element and Activity. Description The description or name of the code. Element The element that is linked to the project. Note The Project Cost Account to which cost is pegged is a
combination of Project, Element and Activity. Description The description or name of the code. Activity The activity that is linked to the project. Note The Project Cost Account to which cost is pegged is a
combination of Project, Element and Activity. Ownership The ownership of the service item. This is a display
field. Allowed values - Company Owned
- Customer Owned
Note This field is set to: - Customer Owned, if the work order is linked to a part maintenance sales order
line.
- Company Owned, if the order is an internal work
order.
Description The description or name of the code. From Warehouse The warehouse in which the (serialized) item will be received
or is present. From this warehouse, the (serialized) item can be delivered to
the shop. From Location The location at which the
(serialized) item will be received or is already received. To Warehouse The warehouse to which the (serialized) item will be returned. To Location The location at which the
maintained item must be returned or will be delivered. Appointment If this check box is selected, an appointment exists
for the work order, and you can only modify the earliest start time and the
latest finish time in the Appointments (tsmdm0123m000) session. Note If the work order is
derived from a maintenance sales order, you
must enter the delivery time of the sales order on the appointment to determine
the earliest start time and the latest finish time. Order Duration The order duration for a work order with no related activities
can be manually entered and is equal to the time between the planned start time
and the planned finish time. The order duration
for a work order with related work order activities is the sum of the duration
of the related work order activities. The activity duration is calculated in
the Work Order Activities (tswcs2110m000) session. If you change the
order duration, the planned start time and the planned finish time must be
updated. Note - The order duration
is expressed in the time unit that you defined in the General Service Parameters (tsmdm0100m000) session.
- You can only modify
the order duration for work orders that have the Free or Released status.
Order Duration The time unit in which the order duration is expressed. The
time unit for duration is defined in the General Service Parameters (tsmdm0100m000) session. Earliest Start Time The earliest time when you can start to carry out the work
order. Note - If you have made an
appointment for the work order, you can only modify the earliest start time and
the latest finish time in the Appointments (tsmdm0123m000) session.
- The planned start
time must be after the earliest start time.
- If the work order is
derived from a maintenance sales order, the earliest start time is equal to the
planned receipt time on the maintenance sales order line.
- If the work order is
a related work order that is created from a work order material resource line,
the earliest start time is equal to the current time.
Latest Finish Time The latest time at which you can finish the work order. Note - If you have made an
appointment for the work order, you can only modify the earliest start time and
the latest finish time in the Appointments (tsmdm0123m000) session.
- The planned finish
time must be before the latest finish time.
- If the work order is
derived from a maintenance sales order, the latest finish time is equal to the
planned delivery time on the maintenance sales order line.
- If the work order is
a related work order that is created from a work order material resource line,
the latest finish time is equal to the earlies Work Order Activity (tswcs2610m000) t start time of the work order activity/order depending
on which the line is linked to.
Planned Item Receipt Time The planned date and time when the item is received in the
warehouse or in the location. Actual Item Receipt Time The actual date and time when the item is received in the
warehouse or in the location. Note - If the item is
received, you can release the work order.
- If you click Item Receipt, LN calculates the actual
receipt time.
Planned Start The planned time to start to carry out the work order. If you
have defined work order activities, the planned start time is derived from the
work order activities. The planned start time can be (re)calculated based on
the order duration and the planned finish time. Click Calculate to (re)calculate the planned start time based
on a calendar. Note The planned start time must be: - Equal to or after
the earliest start time.
- Equal to or before
the latest finish time.
Material Inventory Check Status The overall inventory status for all the material lines
belonging to the order. ATP Inventory Available Indicates if the inventory for all the material lines
belonging to the order is available, calculated by the ATP check. Available Date Latest ATP Date for all the material lines belonging to the
order. Checked On Date Latest ATP Check On Date for all the material lines belonging
to the order. Planned Inventory Available Indicates if the inventory for all the material lines
belonging to the order is available, calculated by the Planned inventory
check. Available Date Latest Planned Available Date for all the material lines
belonging to the order. Checked On Date Latest Planned Check On Date for all the material lines
belonging to the order. On Hand Inventory Available Indicates if the inventory for all the material lines
belonging to the order is available, calculated by the On Hand inventory
check. Checked On Date Latest On Hand Check On Date for all the material lines
belonging to the order. Material Issue Constraint The level at which, the material lines must be shipped
completely. Note - The value in this field is defaulted from the Work Order Parameters (tswcs0100m000) session.
- This field is disabled if:
- The Order Status of the Work Order is set to Completed.
- For a Released Work Order, a related warehouse order exists, that
cannot be modified.
Planned Finish The planned time on which you must finish the work order. If
you have defined work order activities, the planned finish time is derived from
the work order activities. The planned finish time can be (re)calculated based
on the order duration and the planned start time. Click Calculate to (re)calculate the planned finish time
based on a calendar. Note The planned finish time must be: - Equal to or after
the earliest start time.
- Equal to or before
the latest finish time.
Project Peg Origin The origin of a project peg. Note This field is applicable only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session. Project Pegged Inventory If this check box is selected, LN considers only the item that is project pegged in the Project Pegged Inventory (whwmd2560m000) session. Note This check box is applicable only if the Project Pegging check box is selected in the Implemented Software Components (tccom0100s000) session. By default this check box is cleared. Diagnosis Expected Problem The problem as assessed and classified by the support engineer. Note This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Expected Solution The solution to the expected problem as determined by the
support engineer. Note This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Reported Problem The reported problem. Selected
from the Problems (tsclm3130m000) session. Note This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Actual Problem The real problem as determined by the service/support engineer. Note This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Actual Solution The definitive solution as determined by the service/support
engineer, which solved the actual problem. Note This field is visible only if the Use Diagnostics check box is selected in the General Service Parameters (tsmdm0100m000) session. Cancel Text If this check box is selected, a text that contains the problem that was
reported by the customer is available. When a call is transferred to a maintenance sales order,
this text is retrieved from Call Management. Solution Text Any extra information gathered to provide the actual
solution, compared to the expected solution | |