Handling Serialized Items (Sales Prices/Costs on Invoice Lines and Cost Lines)Cost Lines
Service Order Fixed Prices Sales Prices If the invoice lines related to the service order header are costed, the (serialized) item on the service order header must be considered when releasing the invoice lines to Central Invoicing. Tooling The Tools can be refurbished, using an internal service order, that includes multiple activities (defined in the maintenance scenario defined for the tool). If the serialized item of a service order is of type Tool, tool requirements are created and planned in the Tool Requirement Planning (TRP). If the user releases a service order, the status of the Tool is set to ‘In Refurbishing’. If the user completes or costs a released service order, the tools data, such as refurbishing point; number of time refurbished and the actual usage after refurbishment, is updated. The status is reset to ‘Available’. If the user cancels the service order, the status of the tool is reset to ‘Available’. When checking the availability of the tools in Tools Requirement Planning, the service order header must be checked to determine if the tool is planned for refurbishing or if service orders are already present for refurbishing. Travelling If the Travel Planning Method is set to Order Based in the Service Orders (tssoc2100m000) session, the item and serial number are considered when defaulting the Travel Distance and Travel Duration fields, on the Service Orders (tssoc2100m000) session. The (serialized) item data must be considered when:
Service Order Header / Activity Line
Synchronization When you change the (serialized) item; the generic warranty data or the coverage time specified on the service order header, this data can be synchronized with the service order activities. When the user save the data after modification, in the service order header session, the Service Order - Lines - Synchronization (tssoc0280m000) session is started, wherein the user can select the data to be synchronized. If the (serialized) item; generic warranty data or coverage time on the service order activity are synchronized, the coverage contract data and the pricing contract data of the service order activity, are updated accordingly. Generate Supplier Claim Requests from Service
Orders When generating a supplier claim request for a cost line linked to the service order header, the serialized item of the supplier claim header is populated with the serialized item from the service order header. A new supplier claim header is created based on the grouping criteria and the existence of supplier claims for the data, used as grouping criteria. If a new supplier claim header has to be created, the installation group and the serialized item of the service order header are defined for the supplier claim header.
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