Warranty handling on service order/activity/maintenance sales orderThe cost lines linked to a service order activity or maintenance part lines can be covered by warranty. The warranty can be a serialized item control warranty or generic warranty. The warranty that is applied to the service order activity can be of type Serialized Item Warranty or Warranty. Generic warranty The generic warranty can be defined for anonymous and serialized items or on service type, service order activities, maintenance part lines, customer claims, calls, call invoices, and maintenance sales quotation lines. If, for the Service Order Activities (tssoc2110m000) or Part Lines (tsmsc1110m000), the serialized item is not defined, the Warranty is defaulted from the Service Types (tsmdm0130m000) session. The Warranty Type field is set to Generic Warranty in the Service Order Activities (tssoc2110m000)/ Part Lines (tsmsc1110m000) session. Note
Serialized warranty For the Service Order Activities (tssoc2110m000)/ Part Lines (tsmsc1110m000) sessions, the serialized warranty defined for the serialized item in the Serialized Items (tscfg2100m000) session is used by LN. The following are the possible scenarios:
Note
Warranty set to No Warranty The Warranty Type field is set to No Warranty in the Service Order Activities (tssoc2110m000)/ Part Lines (tsmsc1110m000) session, if Warranty is not defined in the Service Types (tsmdm0130m000) session or on the serialized item. Setting default warranty type manually If you manually change the default warranty type, the applicable warranty is also re-defaulted:
Estimating service order costs For the estimated service order/part lines cost lines, the Warranty check box on the estimated cost lines is checked if the Warranty field is defined in the Service Order Activities (tssoc2110m000)/ Part Lines (tsmsc1110m000) session. Registering actual service order costs When registering actual costs on the service order/part lines cost lines, warranty coverage is calculated for the cost lines that are linked to a service order/part lines. When the Warranty Type field is set to Serialized Item Warranty in the Service Order Activities (tssoc2110m000)/ Part Lines (tsmsc1110m000) session, the coverage calculation is based on the warranty coverage terms of the serialized item warranty. When the Warranty Type field is set to Generic Warranty in the Service Order Activities (tssoc2110m000)/ Part Lines (tsmsc1110m000) session, the coverage calculation is based on the Warranty defined in the Service Order Activities (tssoc2110m000)/ Part Lines (tsmsc1110m000) session. Costing service order cost lines When the Status of the service order/part lines cost line is set to Costed, financial integration transaction are generated. The allocated amounts are transferred to Spent amount in the Warranty Coverage Terms (tsctm1120m500) session. A new record is inserted in the Warranty Transactions (tsctm5101m000) session. Posting service order to history The closed and canceled service orders/maintenance sales orders are posted to service order/maintenance sales order history and the warranty type and warranty code are also copied to history.
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