| Quote StatusCustomers who approach the service providers for item
service/repair require a quote/price proposal of the service activity before
the actual service is performed. LN assigns several statuses to a price
proposal before a maintenance sales order is created so that the repair work
can start. LN changes the status of a price proposal based on the action
performed on the proposal: Quote Status - Free: When a quote is created, the status is Free.
- Approved: When the quote is approved internally, the
status is set to Approved. The quote can be printed and sent to the
customer.
Printed: When a quote is printed as an external document
and sent to a customer for review, the status of the quote is changed to
Printed. In case the customer wants to negotiate the quote, the
status of the quote is again changed to Free.
After the necessary changes are incorporated in the quote, the quote is again
printed and sent to the customer for review. A customer can review the quote
many times before the quote is finally accepted. Note To change the status of the quote from Printed to Free, use
the option Make Correction in the appropriate menu of the
following sessions: - Maintenance Sales Quotations (tsepp1100m000).
- Maintenance Sales Quotation (tsepp1100m100).
- Negotiating: Indicates that the negotiations about the
selected quote are in progress. This status must be set manually.
Accepted: After the customer accepts the quote, the
status of the quote changes to Accepted. - Rejected: Indicates that the proposed Quote has been
rejected by the customer.
- Processed: After the customer accepts the proposal, use
the option Process in the appropriate menu to create
a maintenance sales order from the quote data. The status of the quote changes
to Processed. All the quote lines that are linked to the
quote are copied to the maintenance sales order as Part Maintenance Lines.
- Canceled: Indicates that the quote is cancelled. Only
the quotes with the status Free, Printed or Negotiating can be cancelled.
- Lost: Indicates that the customer has selected another
supplier. This status must be set manually. This status is applicable only for
Quotes that are not generated from another object.
Important! Only the effective quotes with the Accepted status are processed to a maintenance sales
order. LN classifies a quote as effective when the current date falls between the
effective date and the expiry date of the quote. | |