Incidental changes

Incidental changes refer to any changes in an active service contract in terms of covered configurations, types of coverage, and terms and conditions.

You can create a contract change of the type Incidental change when you want to make a change to the existing contract.

The contract change is created with the status Free.

Incidental changes must be made effective for the contract in order to provide coverage using the new contract definitions. A contract change often leads to a change in the contract price and effects the current contract installments. If a penalty is related to an incidental change, a separate contract installment is created.

The total incidental change correction amount is calculated as the difference in the total contract prices of the contract before starting the incidental change and when making the incidental change active.

You can make incidental changes to the coverage of an active service contract. You can do any of the following:

  • Add or delete installation groups, serialized items, service types, terms, coverage terms and/or cost terms.
Note
  • To enable incidental changes to a service contract, before you activate a contract, you must select the Incidental Changes check box for the specific contract on the Contract Changes tab in the Service Contracts (tsctm3100m000) session. Use the session to specify a penalty to be charged to the customer whenever an incidental change is made.
  • To make incidental changes to a contract, use the Contract Changes (tsctm3120m000) session.

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