Calculation actual time left and reaction timeThe reaction time and the actual time left to solve a call are calculated based on the reported solution times and the priority factors that are assigned to the sold-to business partner, the problem, the bad fix, and the serialized item. total priority factor = (BP priority / 100) * (problem priority / 100) * (item priority / 100) * (bad fix / 100) lead time for the reaction = priority factor * reaction period actual time left to solve the call = priority factor * solution start period or solution finish period. Based on the reported date, the lead time for the reaction or the solution and the calendar linked to response periods, the reaction time or the actual time left will be calculated. Note
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