Diagnostic tree constructionA diagnostic tree is an important function in the Call Management (CLM) module and is an information structure that contains a set of questions, along with their expected answers (of which there can be more than one), that is used to help you solve problems. The expected problem and the expected solution can be attached to an answer. A follow-up question can also be attached, which is used to elicit more details before indicating what the expected problem and solution are. You can also specify an item related to the answer, which enables you to switch to the diagnostic tree of the related item, and search the diagnostic tree's path for a solution. To construct a diagnostic tree This feature enables you to analyze registered problem calls in a structured way. Diagnostic trees help calltakers to analyze malfunctions or problems, solve the problems remotely, and prevent unnecessary site visits. LN determines the diagnostic tree to be used, based on the registered object or model. To use the diagnosis, you must set up the structure.
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