| To define coverage terms at configuration levelService enables you to define coverage terms at
configuration level. This means that a service contract can cover specific
items, serialized items or installation group. If required, general coverage is also possible for remaining
items of the installed base for which no specific information is provided in
the service contract. The Installation group or serialized item that must be
covered under a service contract, is listed in the Contract Configuration Lines (tsctm1110m300) session. An anonymous item with no
Installation group information can also be covered under a service contract. If you read service contracts hereafter, you can also read
service-contract quotations. Note that the sessions related to service
contracts differ from the sessions related to service-contract quotations. To define terms at configuration level - In the Service Contracts (tsctm3100m000) session, select the appropriate contract, and on the appropriate menu, choose Configurations.
- In the Contract Configuration Lines (tsctm1110m300) session, link the items or
Installation groups to the service contract.
- In the same session, perform one of the following steps:
- Retrieve the coverage terms by specifying a contract
template or reference activity.
- Choose Contract Terms on the appropriate menu, to add
the terms manually in the Contract Terms (tsctm1120m300) session.
- In the Contract Terms (tsctm1120m300) session, click Cost Terms to specify the cost terms in the cost term
sessions, for example the Contract Traveling Terms (tsctm1130m300) session, for the combination of coverage and
configuration line.
- Repeat this process until all required coverage terms are
entered.
Note - Service contract installments are generated for each
configuration.
- To add terms to a service contract that are valid for all
Installation groups, create a blank configuration line in the Contract Configuration Lines (tsctm1110m300) session, then define the terms in
the Contract Terms (tsctm1120m300) session.
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