| To cancel service ordersWith the Cancel Service Order (tssoc2204m000) session, you can cancel a single service order or cancel all service orders that are
defined for a service contract. You must enter a cancel
reason and cancel date. Additional cancel text is optional. Printing a process
and an error report is optional. To cancel a service order, you must ensure the following: - No actual costs and
revenues are recorded on the service order.
- The service order and
related activity lines have a Planned or Released status.
- If the service order is
created for a service contract, the status of the service contract must be
Active or Canceled.
After you cancel a service order, the following applies: - The status of the
service order is Canceled.
- The reason code, cancel
text, and cancel date are filled on the service order.
- The status of the
service order activity is Canceled.
- The materials that are
allocated for the service order are canceled.
- The warehouse orders
that are created for the service order will be canceled if the items/materials
are not issued or received yet. If the items/materials are issued or received,
return deliveries are created (warehouse orders of type Transfer).
- If the service order is
created from a call, the status of the call is Solved.
- If tools are needed to
carry out the sales order, the tool requirements are deleted from the Estimated Tool Requirements (titrp0111m000) session.
Note Service orders that
are blocked cannot be canceled. | |