Items - Service (tsmdm2100m000)

Use this session to define default service values for items.

 

Item

The code of the service item to which the service defaults apply.

Note
  • Only items with an Item Type Purchased, Manufactured, Cost, or Service are permitted. See the Items - General (tcibd0501m000) session.
  • The item cannot be a stock to order item.
General
General
Description

The description or name of the item.

Text
Search Argument

The search key given to the item.

Related topics

Item Control
Service Department

The service department responsible for carrying out the service/maintenance activities on the item.

Description

The name or description of the service department responsible for carrying out service/maintenance on the item.

Configuration Controlled

Indicates if the item is configuration controlled.

Ownership

The ownership of the service item. This value is defaulted from the Ownership field in the Items - Service Defaults (tsmdm2105m000) session.

Allowed values

  • Company Owned
  • Customer Owned
Note
  • This field is displayed only if the Ownership External check box is selected in the Implemented Software Components (tccom0100s000) session.
  • You can modify this value if:
    • the Delivery Type (Depot Repairs) field is set to:
      • From Warehouse
      • To Warehouse
      • Not Applicable and
    • the Delivery Type (Field Service Control) field is set to:
      • From Warehouse
      • From Warehouse in Car
      • From Car
      • From Warehouse by Transport
Create Planned Inventory Transactions for Planned Activities

If this check box is selected, planned inventory transactions (PIT) must be created for the item if used on the Planned Activity Material Requirements.

Note
  • This field is displayed only if the Create Planned Inventory Transactions for Planned Activities check box is selected in the Service Planning Parameters (tsspc0100m000) session.
  • This value is defaulted from the Items - Service Defaults (tsmdm2105m000) session, if the Item Type and the Item Group is specified in the Items - Service Defaults (tsmdm2105m000) session for the item.
  • If item-service default is not specified, this check box is selected if the Create Planned Inventory Transactions for Planned Activities check box is selected in the Service Planning Parameters (tsspc0100m000) session.
Structure Type

The type of physical breakdown structure defined for the item.

Allowed values

Structure Type

Note

This field is visible only if the Structure Type Usage check box is selected in the Configuration Management Parameters (tscfg0100m000) session.

Repairable

If this check box is selected, the item must be sent to an overhaul shop after the lifetime duration of the item expires.

LN automatically creates a To Warehouse line in the Service Order Actual Material Costs (tssoc2121m000) session when the following conditions are met:

  • The check box is selected
  • The option selected in the Delivery Type field is following:
    • From Warehouse
    • From Warehouse in Car
    • From Warehouse by Transport
    • From Service Kit
    • From Service Inventory
    • By Purchase Order
    • By Field Purchase

The quantity defaulted in the To Warehouse line is zero and can be changed by the user. The user can enter the quantity of defective item(s) that is received for repair.

Contract and Warranties
Warranty Template

The code of the warranty covering the item.

Warranty

The description or name of the warranty covering the item.

Critical for Inventory Check

If this check box is selected, the material availability check can be performed for the item.

Note

This value is defaulted from the Items - Service Defaults (tsmdm2105m000) session.

Contract Discount Scheme

If services or terms of a warranty overlap with the services of a contract agreement for an item, a discount or reduction in terms on the contract price can be offered. The discount scheme defines the contract's discount percentage during the period when the warranty is valid for the item. This enables you to include an initial warranty period during which no invoices are sent to the customer. You can also use a discount scheme independently from a warranty, for example, if you agree on a once-only discount with the customer.

Note

The discount scheme you specify here is the default value in the Contract Configuration Lines (tsctm1110m300) session.

Covered by Contract

The mode of contract coverage defined for the item. Following are the possible values:

  • Covered : The item is covered by a service contract but is not defined in the configuration lines of the service contract.
  • Covered & Used for Definition: The item is covered by a service contract and is defined in the configuration lines of the service contract.
  • Not Covered: The item is not covered by a service contract.

When you create a serialized item for the same item code, in the Serialized Items (tscfg2100m000) session, the value that you select in the field is defaulted in the Cost Coverage field.

Repair Warranty Duration

The duration of the item's repair warranty.

Note

This field is used by the Maintenance Sales Control module. While registering a sales order line for repair of items, the repair warranty duration pertaining to that item will be used to determine the applicability of the Repair Warranty pricing method.

Repair Warranty Duration

The unit used to specify the repair warranty duration.

Item Grouping
Service Item Group

The service item group into which the item can be categorized.

Service Item Group

The name of the service item group that the item is categorized in.

Serialized Item Group

The serialized-item group into which the serialized item is categorized.

Note

Only applicable to serialized items.

Serialized Item Group

The name of the serialized-item group the item is categorized into.

Depot Repair
Delivery Type

The delivery type for the item that requires shop maintenance.

Allowed values

Delivery Type

Note

Supplier Direct Delivery: Indicates how the material that is required to carry out the activities, must be delivered, or what will happen to the defective item.

Select this option if the supplier must deliver item directly to the customer location after raising a purchase order.

Action Outgoing Subassembly

The action performed on an outgoing subassembly.

Logistics
Subcontracting
Subcontractor

The subcontractor responsible for carrying out any required subcontracting work on the item.

Note

This will be the default subcontractor for:

  • A serialized item based on this item.
  • A subcontract agreement generated from a service contract with configuration lines based on this item.
Subcontractor

The name of the subcontractor responsible for carrying out any required subcontracting work on the item.

Blanket Agreement

A high level agreement that describes the terms and conditions applicable for the item for which service is provided by a third-party organization.

After the blanket agreement is defined, the details will be provided to the organization for which items must be subcontracted. The blanket agreement can become the basis for a subcontract agreement.

Field Service Control
Service Kit Type

The code of the service kit type that the item is linked to.

Service Kit Type

The description or name of the service kit type.

Delivery Type

The delivery type for the an item that require shop maintenance.

Allowed values

Delivery Type

Note
  • Supplier Direct Delivery: Indicates how the material that is required to carry out the activities, must be delivered, or what will happen to the defective item. Select this option if the supplier must deliver item directly to the customer location after raising a purchase order.

Note

Measurement Type

The code of the measurement type for which measurement is defined.

Description

The description or name of the item's measurement.

Position

The code of the position where the item is located.

Life Cycle

The life cycle of the item.

Life Cycle

The unit in which the life cycle of the item is expressed.

Maintenance Cycle

The period after which the item requires maintenance.

Note
  • Only applicable to items or serialized items.
  • The maintenance cycle is always equal to or less than the item's life cycle.
Maintenance Cycle

The unit in which the maintenance cycle of the item is defined.

Use Residual Value

If this check box is selected, LN uses the residual value. This is a value at which the service company prices the item in the inventory.

Sales Data
Currency

The code of the currency used to calculate the service price for the item.

Currency

The name of the currency used to calculate the service price for the item.

Sales Price

The service price of the item.

Last Transaction Date

The date on which the service price of the item was last changed.

Quantity Unit

The unit of measure by which the item is sold.

Sales Unit

The name or description of the units by which the item is sold.

Sales Price Unit

The quantity of sales units for which the item's sales price is given.

Example

14mm bolts are sold in packages of 10 bolts.

The Sales Unit is pieces.

The Sales Price Unit is 10.

Note

The Sales Price Unit must be available in the unit set and the conversion factor must be defined for the unit.

Return Deliveries
Return unconsumed Items to Warehouse

If this check box is selected, the material that is not used must be returned to the warehouse.

Note

This is the default value for the Return unconsumed Items to Warehouse checkbox on the Service Order Actual Material Costs (tssoc2121m000) and Work Order Material Resources (tswcs4110m000) sessions for the service item.

Claim
Customer Claim
Claim Method Customer Claim

The Claim Method used to indicate how a customer claim for the item is handled. The customer can be compensated financially or with replacement of the material. The value is used as a default on a customer claim line for this item.

Allowed values

Claim Method

Return Material from Customer Required

If this check box is selected, a customer claim line for this item can only be approved after the defective part is returned by the customer. The value is used as a default on a customer claim line for this item.

Service Inspection Required

If this check box is selected, service inspection is required for the item if it is used on a customer claim line. This value is used as a default on a customer claim line for the item.

Measurement Type

The code of the measurement type used for the Service Inspection Required.

Position

The code of the position where the item is located.

Supplier Claim
Claim Method Supplier Claim

The Claim Method used to indicate how a supplier claim is handled. The supplier can compensate financially or by shipping a item. The value is used as a default on a supplier claim line for this item.

Allowed values

Claim Method

Return Material Required

If this check box is selected, a supplier claim line can only be approved after the defective part is returned to the supplier. The value is used as a default on a supplier claim line for this item.

Serialized Item Warranty Terms

If this check box is selected, warranty coverage is defined for the serialized item. If this check box is cleared, generic warranty can be defined for the item.

Note

This field is applicable only for the serialized controlled items.

Warranty Template

The code of the warranty template from which all the related coverage and cost terms are derived.

Note

This field is applicable only if the Serialized Item Warranty Terms check box is selected.

Description

The description or name of the code.

Supplier Warranty

The code of the supplier warranty template.

Generic Warranty

The code of the generic warranty that is defaulted on all the serialized items that are created.

Note

This field is applicable only if the Serialized Item Warranty Terms check box is not selected.

This field is applicable only for the serialized controlled items.