Person(s) working for the service department.
Note
Only employees whose departments are defined as service centers, are allowed.
Employees - Service (tsmdm1140m000)Use this session to list and maintain details of service employees. In the details session, service employees selected from the Employees - General (tccom0101m000) session, can be linked to a service area and a service car, and have their planning details (supervisor, maximum daily overtime, labor costs) and paging information listed. On the appropriate menu you can start the following sessions:
Service Employee Person(s) working for the service department. Note Only employees whose departments are defined as service centers, are allowed. Service Department The code of the service department that the service employee works for. Service Department The name or description of the service department. Service Area The code of the service area that the service employee works in. Service Area The name or description of the service area. Service Car The service car that the employee uses to carry out field service. Service Car The name or description of the service car. Supervisor The code of the service employee's supervisor. Selected from the Employees - Service (tsmdm1140m000) session. Note Avoid looping: an employee cannot be the supervisor of his own supervisor. Supervisor The name of the service employee's supervisor. Update CRM Appointments with Service Assignments If this check box is selected, CRM Appointments are created and updated for the assignments assigned to the current service employee. Infor LN synchronize the new and changed engineer assignments to CRM appointments. Note This field is visible only if the Update CRM Appointments with Service Assignments check box is selected in the Service Assignment Parameters (tssoc0101m000) session. Maximum Overtime per Day The maximum number of extra hours (that is, outside normal hours) the service employee can work per day. Note Normal working hours are specified by the calendar code selected for the employee in the Employees - General (tccom0101m000) session. Sales Rate The rate the customer is charged for any overtime work done by the service employee (outside normal working hours). Labor Rate The labor rate of the service employee. Cost Rate The overtime rate of the service employee. Cost Rate The monetary unit in which the standard cost is expressed. Sales Rate The monetary unit in which the sales price is expressed. Pager / Phone Enabled If this check box is selected, the pager is enabled. If this check box is cleared, the pager is inactive. Assignment The service engineer's current assignment. Assignment The description of the assignment. Notes Enter additional text as required. Last Transaction Date Actual Cost Line The date and time when this information was last modified.
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