| | Order StatusPlanned When you plan a service order by means of the Service Order Resource Planning (tssoc2260m000) session, the service order status changes from Free to Planned. Released Under this status the service engineer carries out the service
order. You can change the service order's status to Released when you plan
the service order by means of the Service Order Resource Planning (tssoc2260m000) session, or when you choose Release on the appropriate menu in the Service Orders (tssoc2100m000) session. Completed The status of service orders that are successfully carried out.
To change a service order's status from Released to Completed, choose Complete on the appropriate menu in the Service Orders (tssoc2100m000) session. The service order is then removed from the
planning system. Costed The status of financially approved service orders. To change a
service order's status to Costed (only possible if the status is Released or Completed), choose Cost on the appropriate menu in the Service Orders (tssoc2100m000) session. Note Before you change the status to Costed,
make sure that all the service order's actual cost lines are entered, and financially
approved. Closed You can change a service order's status from Costed to Closed by means of the Close Service Orders and Copy to History (tssoc2201m000) session. Service orders
with the status Closed cannot have their
data changed. Canceled You can cancel service orders of status Planned, or Released, by means of the Cancel Service Order (tssoc2204m000) session, but only if all the activities linked
to the service orders have the status Planned or Released and have no
actual costs booked. Note If costs are already invoiced (cost line status is Costed or Posted to Finance), you cannot change the status of the service order and its
related activities to Canceled. Rejected Free The status when you first define a service order.
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