| Call StatusRegistered The call is registered and can be handled further. This status
is the initial status of the call. Assigned The call is assigned to a support department or support
engineer. In Process The call is handed over to a support engineer, who then starts
to work on a solution. Transferred The call has been transferred to Service Order Control or Maintenance Sales Control. In either case, the number of the order created for the call
appears on the Routing tab of the Call List (tsclm1509m000) session. Solved A solution has been found and the problem is solved. Accepted The solution given has been accepted by the business partner.
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