Synchronizing CRM contacts and activities to Microsoft ExchangeCRM offers the following synchronization functionality:
Synchronization parameters and master data Before you can synchronize contacts and activities, you must first define the following parameters and master data:
Note To synchronize activities for attendees of the Employee type, who are specified in the Attendee (tccom6105m000) session, the following must be applicable for the employee:
Invitations to an activity can only be sent to the attendees' calendars if the activity's Meeting Organizer, as specified in the Attendee (tccom6105m000) session, is also defined in the MS Exchange Synchronization Users (ttaad2141m000) session. The reason for this is that MS Exchange generates the invitations for the organizer. Synchronization of contacts and activities In the Web UI Administration Console, the Exchange Synchronizer can be started and terminated for an LN CRM environment. When the Exchange Synchronizer is started, these steps are completed:
For more information, refer to Web User Interface - Installation and Configuration Guide (U8715 US) guide. To synchronize contacts Contacts from LN are synchronized to Microsoft Exchange through a pull mechanism. The Synchronizer is triggered through a pull interval. This interval consists of a number and a time unit, such as 1 hour or 7 days. When triggered, for each user that requires synchronization, the Synchronizer retrieves contacts from LN that have the Synchronize check box selected in the Contact (tccom1640m000) session and have changed since the last synchronization run. These contacts are synchronized to Microsoft Exchange. To synchronize calendars Calendars are also synchronized using a pull mechanism that is based on a pull interval. When triggered, for each user that requires synchronization, the Synchronizer retrieves all calendar events from both LN and Microsoft Exchange that are in the present or future. The Synchronizer will not use the pull mechanism to synchronize events that are in the past. Calendar event originates from LN For activities that are created in LN and that must be synchronized, the following check boxes are selected in the Activities (tccom6100m000) session: When triggered, the Synchronizer synchronizes the calendars for the attendees that are linked to the activity and have the Invite check box selected in the Attendee (tccom6105m000) session. Note If the calendar event does not exist yet in Microsoft Exchange, the Synchronized check box is cleared, but the Sent to Synchronizer check box is selected in the Attendee (tccom6105m000) session. When the calendar event is created for the attendee in Microsoft Exchange, the Synchronized check box is selected in the Attendee (tccom6105m000) session. Calendar event originates from Microsoft
Exchange Calendar events that are created in Microsoft Exchange and that must be synchronized to LN, but that do not exist yet in LN, must also be created in LN. Therefore, in the Appointment (tccom6600m100) session, the calendar event is created as an activity of the type Appointment to which attendees are linked. The following are applicable to the generated appointment:
Note Besides the pull mechanism, the calendar synchronization also supports the push notification mechanism. If the Enable push synchronization check box is selected in the MS Exchange Synchronization Settings (ttaad2140m000) session, when a calendar event is created, modified, or deleted in Microsoft Exchange or LN, a push notification is sent to the Synchronizer. This notification triggers the synchronization of the involved calendar event.
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