Change Request

The change request is the preliminary step in a change process. You can initiate change from various sources (internal or external to the organization) in the form of change request. These requests are processed by eliminating trivial requests, or by combining similar requests. An authorised user can create a change request. The user must describe the reason for the change with a solution, if possible. This step is optional. A coordinator reviews the change requests and submits the request to a change for review and approval. If the change request is approved, the change is linked to a change header. A change proposal is then created for the respective change. You can link the change request to an existing change or to a new change. If the change request is linked to a change, the status of the change request is Linked to Change. If the change request is rejected by an authorized user, the status changes to Rejected. No further action is taken on that request.

Change request has the following status:

The objects that are subjected to change can be linked to the change request. To view the status history of the change request, click View History on the appropriate menu, and to view the attached objects, click Browse.