| | Service Engineer Assignments (tssoc2505m000)Use this session to view the list of service
engineer assignments. Note - This session can also be viewed as a satellite session in the Service Order (tssoc2100m100) session. To view this session, the Assignments check box must be selected in the Service Order group box, in the Service User Profiles (tsmdm1150m000) session.
- This session can also be viewed as a satellite session in the Service Order Activity (tssoc2110m100) session. To view this session, the Assignments check box must be selected in the Service Order Activity group box in the Service User Profiles (tsmdm1150m000) session.
- The Paging tab is displayed only if the Paging Active checkbox is selected in the General Service Parameters (tsmdm0100m000) session.
- The Accept and Reject options are displayed only if the Field Service check box is selected and are disabled
if the Origin field is set to Work Order in the General Service Parameters (tsmdm0100m000) session.
Origin The origin of the assignment. This is a display
field. Note - This field is visible only if the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session and the Field Service check box in the General Service Parameters (tsmdm0100m000) session, are selected.
- This field is set to Service Order only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
- This field is set to Work Order only if the Depot Repair check box in the General Service Parameters (tsmdm0100m000) session and the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session are selected.
Service Order The number of the service order for which the
engineers are listed. Description The description or name of the code. Service Order Status The status of the Service Order. Line The sequence number that enables you to define more than one
engineer for a service order. Description The description or name of the code. Activity Status The status of the Activity Line Number. Assignment Status The assignment status of the service engineer. Pager Enabled If this check box is selected, the service engineer is
available for paging. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Page Required If this check box is selected, the service order
requires paging the service engineer. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Activate Paging If this check box is selected, the service employee
must be paged. The commands on the appropriate menu provide
two paging methods: Automatic paging LN sends the paging message using the value specified in the Paging Interval
field. Manual paging This method can be required, for example, if the paging
server is down, or if you cannot reach an engineer through the common paging
system.
Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Paging Interval [min] The period of time in which the engineer is expected to respond
to a paging message. After this period, the paging message can be automatically
resent. Escalation Date/Time The date and time when the order exceeds the paging reaction period,
defined in the Paging Interval field in the Service Order Parameters (tssoc0100m000) session. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Paging Counter The number of times a paging message was sent. Note When pages are sent
automatically, LN updates
this field. In case of manual paging, you can manually change this field. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Last Page Sent The date and time when the last paging message was sent. Note This field is visible, only if the Paging Active checkbox in the General Service Parameters (tsmdm0100m000) session is selected. This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Downloaded Time The last date and time, when the Service Engineer has
downloaded the assigned activities. This field is used by Mobile Service application. The assignment cannot be deleted if this field is
filled. Note This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Accept Time The date and time at which the service engineer accepts the
service order activity assigned. The service engineer informs the dispatcher of
his/her acceptance. The information can be conveyed by fax, mobile phone,
pager, or telephone. The assignment cannot be deleted if this time is
filled. Note This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Actual Start Time The date and time when the service engineer starts work on the
execution of the assigned activity. Actual Finish Time The date and time when the service engineer completes the
execution of the assigned activity. Planned Start CRM Appointment The start date of the CRM appointment linked to the engineer
assignment. Planned Finish CRM Appointment The end date of the CRM appointment linked to the engineer
assignment. Job Sheet Completion Time The date and time when the service engineer completes the
assigned job sheet. Note This field is displayed only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) and the Origin field is set to Service Order. Last Changed Time The date and time when the Planned Start Time and Planned Finish Time are last updated or when the
planner manually changes the service engineer assignment data. Service Car The code that identifies the service car linked to the service engineer. Description The description or name of the code. Use Service Car If this check box is selected, the service car linked to the service order activity and the assigned engineer is
the same. Note This field is displayed only if the Service Car of Assignment is default for Activity check box is selected in the Service Order Parameters (tssoc0100m000) session. Use Engineer Calendar for Planning If this check box is selected, the calendar of the service engineer is used
to calculate the planned start and planned finish time of the service order
activity. Note - This field is displayed if the Use Engineer Calendar for Planning check box in the Service Order Parameters (tssoc0100m000) session and the Use Assignments in Work Orders check box in the Work Order Parameters (tswcs0100m000) session is selected.
- Infor LN allows you to select this check box only for one assignment linked
to the activity.
Activity Duration The planned duration of the activity based on the planned start
and planned finish time. Note Based on the Origin, this value is defaulted from the Service Order Activities (tssoc2110m000) session or the Work Order Activities (tswcs2110m000) session. Unit The unit in which the activity duration is expressed. Travel Duration The planned travel duration. Note - This value is defaulted from the Service Order Activities (tssoc2110m000) session.
- This field is visible only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
- This field is enabled only if the Origin field is set to Service Order.
Travel Distance The planned travel distance for the service order
activity. Note - This value is defaulted from the Service Order Activities (tssoc2110m000) session.
- This field is visible only if the Field Service check box is selected in the General Service Parameters (tsmdm0100m000) session.
- This field is enabled only if the Origin field is set to Service Order.
Planned Travel Start Time The planned date and time to start the travel. Planned Travel Finish Time The planned date and time to finish the travel. Planned Start Time The planned date and time when the service engineer is expected
to start the execution of the assignment. Planned Finish Time The planned date and time when the service engineer is expected
to complete the execution of the assignment. Actual Travel Start Time The actual start date and time of the travel. Actual Travel Finish Time The actual finish date and time of the travel. Earliest Start Time The earliest date and time when the service engineer can start
the execution of the assignment. Latest Finish Time The earliest date and time when the service engineer can
complete the execution of the assignment. Reject Time The date and time when the service engineer rejects the
assignment that is assigned. Rejection Reason The code of the reason to reject the assignment. Note This field is enabled only when you select the Reject option. To reject the assignment, you must specify a reason of the
type Assignment Rejection. Description The description or name of the code. Assignment Text LN selects this check box to indicate that additional information,
related to the assignment, is present in the Text field. Text The additional information related to the
assignment. | |