| Register callThe process to register a call includes the following
activities: - Define a call.
- Find the best response periods and invoice interval.
- Determine the priority of the call.
- Calculate various dates and times.
- Check the blocking reasons for the, call if any.
Use the Call (tsclm1100m000) session to register new calls and to process call
details, which include general data, business partner data, routing data, and
diagnosis data. To register a call, run the Call (tsclm1100m000) session and enter the following details: - Enter the sold-to business partner. If you register a new call, LN notifies you of the
calls registered previously for the specific sold-to business partner,
Installation group, or serialized item. LN specifies the calls
that are completed, in process, or registered by other call takers with the
customer. To control the search for existing calls, you can set the Search Based on parameters in the Call Parameters (tsclm0100m000) session.
- LN checks for blocking of the sold-to BP on the basis of blocking parameter set in
the Call Parameters (tsclm0100m000) session.
- Enter the Installation group for which the call is
raised.
- Enter the item code for which the call is
registered.
- Enter the serial number of the item for which the call is
raised. You can select this serial number from the Serialized Items (tscfg2100m000) session, which includes other details such as the item
code and description, Installation group, business partner, and item grouping. You can only select a serialized item of the selected Installation
group.
- If the call solving costs are covered by a service contract or
warranty, LN displays
a message to inform you.
- In the Description field, enter a brief description of the
problem reported by the customer. You can add further details in the Comment field.
- In the Reported Problem field, you can enter a problem code.
If the symptoms are caused by a known, defined problem, you can select the
problem from the Problems (tsclm3130m000) session.
- Enter the call group. You can define call groups in the Call Groups (tsclm0150m000) session.
- You can select the Emergency check box and/or the Bad Fix check box, as applicable.
- Enter the invoice details, such as the invoice-to business
partner and the invoice interval. LN fetches the invoice interval defined for the sold-to business
partner in the Call Parameters (tsclm0100m000) session or you can select the invoice
interval in the Invoicing Intervals (tsclm0170m000) session.
- If the call is transferred to Service Order Control, you must
enter the support department and the support engineer details.
- Click Save to register the call. LN generates a call
number for the registered call and changes the call status to Registered.
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